Congratulations to Brian Newcomb, Customer Experience associate director, recipient of the 2011 Pink Elephant Practitioner of the Year Award. Brian received the award during the 16th Annual International IT Service Management conference. The Practitioner of the Year Award, presented on February 20, honors a Practitioner who is a strong ITIL and IT Service Management (ITSM)… Read more at the full article: Newcomb Received ITIL Practitioner of the Year Award
Tag Archives: ITSM
Newcomb Received ITIL Practitioner of the Year Award
Posted in Alerts, Features, General Announcements Also tagged conference, University Community
OCIO Incident Management Project Wins 2010 ITIL Project of the Year
The Office of the CIO’s Incident Management project was recognized as a 2010 ITIL Project of the Year by Pink Elephant consulting. This distinction highlights key successes of the project’s implementation including: use of ITIL best practices and ITIL-certified staff, formalized project management and dedication to Organizational Change Management and Culture Change. ITIL is an integrated, process based, best practice framework for managing IT services. OCIO is adopting ITIL to establish international best practices and streamline the delivery of IT services at Ohio State…. Read more at the full article: OCIO Incident Management Project Wins 2010 ITIL Project of the Year
Posted in General Announcements Also tagged conference
Improved Interactions with the IT Service Desk
In the spirit of continuous improvement and university-wide efforts to streamline administrative process, the IT Service Desk unveiled a new self-initiated help page in October. Benefits and features include live Web chat, a real-time view of request status, and a more intuitive look and feel…. Read more at the full article: Improved Interactions with the IT Service Desk
Corbin Leads New CIO Customer Experience Area
Article by Kristina Torres Originally published in a different format In December of 2008, Bob Corbin became Director of Customer Experience within the Office of the CIO, a new position that is responsible for leading and coordinating the efforts of all leaders within the Office of the CIO to increase functional simplicity, improve operational effectiveness… Read more at the full article: Corbin Leads New CIO Customer Experience Area
Posted in General Announcements Also tagged personnel
