The goal of the Service Catalog Management Process is to ensure that a Service Catalog is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally.
To achieve this goal OCIO aims to pursue the following objectives:
- Manage the information contained within the Service Catalog
- Ensure that the Service Catalog is accurate and reflects the current details, status, interfaces and dependencies of all services that are available–or being prepared for availability–in the live environment
- Provide effective information for Customer engagement with OCIO
- Provide a link to standard Service Level Agreements
Service Catalog Management Process Owner: Tracey Richardson (richardson.408)
Access the following link for the high level Service Catalog Management Process Document or use the Process Portal resource to see the OCIO Process Documentation repository.