The following resources are particularly helpful for process owners, service owners, or any IT professional.
The USA chapter of itSMF International (IT Service Management Forum) is the independent professional organization and forum for IT Service Management professionals in the U.S. Connect, Learn, and Grow through whitepapers, webinars, special interest groups such as the Higher Education Special Interest Group and local groups including the Central Ohio Local Interest Group.
Local Events
Check out the Events page for the itSMF Central Ohio Local Interest Group
The Greater Cleveland Area Local Interest Group is having a two day event in June. Check out this very reasonably priced opportunity!
Annual Conferences
itSMF USA ‘Fusion 11′ – September 25-28, 2011
Pink Elephant ‘IT Management’ – ITM12, February 19-22, 2012 (missed it in 2011?? Access the presentations on the LAN at \\ocio-fs2\groups\itil\itm11 )
White Papers
Pink produces a number of white papers here
itSMF and their sponsors have a number of white papers. Not all may be visible without membership to itSMF.
Webcasts, Podcasts, White papers and more from Ca.com
Blogs
Some great podcasts on various ITSM topics. I highly recommend listening to Practitioner Radio.
Some of the top consultants from PinkElephant have blogs here.
Check out Rob England, aka the ‘IT Skeptic’ for a new perspective on IT Management.
ITSM with a Social perspective? Check out ServiceSphere on the web.
Certification Training
OSU has a contract in place to provide access to courses listed by PinkElephant. A number of these certification courses can also be provided by OCIO ITIL trainers. Contact the ITSM Program (newcomb.18@osu.edu) for more information on these or other ITIL, ISO, or IT Governance/Management course opportunities.