As a complement to the sessions held earlier in the month for the “Create New Contact” form, a Contact Scenarios job aid is now available… Read more at the full article: ServiceNow Contact Scenarios Job Aid
OCIO Kudos for May 1-13, 2012
What are Kudos? Kudos are a way to show gratitude or express appreciation or say “thank you” to OCIO employees who have made a difference by living the values of our organization. No Kudos are too big or too small. Who can give & receive OCIO Kudos? Kudos can be given to any OCIO employee. Kudos can be given by any OCIO… Read more at the full article: OCIO Kudos for May 1-13, 2012
Posted in Uncategorized
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Learn more about OCIO culture initiatives.
Changes to IT Finance and IT HR Processes
This article is posted on behalf of Clay Michalowski, director of OCIO Administration, to explain several upcoming changes for OCIO administrative processes (IT Finance and IT HR). Several items will begin to be handled by the Office of Academic Affairs (OAA) Service Center as of May 15…. Read more at the full article: Changes to IT Finance and IT HR Processes
Posted in Announcements Tagged human resources, personnel
Sean Music Joins OCIO HR Team
I am excited to announce the addition of Sean Music to the OCIO Human Resources Team. Sean will be joining OCIO as our new IT Recruiter and will be responsible for providing talent acquisition services to hiring managers and search committees. … Read more at the full article: Sean Music Joins OCIO HR Team
Posted in Announcements Tagged personnel
Susan Hatfield Joins Customer Experience
Please join me in welcoming Susan Hatfield to the Customer Experience team. Susan will be joining our team on June 4, serving as the assistant to the director…. Read more at the full article: Susan Hatfield Joins Customer Experience
Posted in Announcements Tagged customer experience, personnel
Reminders for ServiceNow Planned Maintenance and Create New Contact Form
This note contains two brief ServiceNow reminders about the implementation of the Create New Contact form and planned maintenance (with ServiceNow downtime) on 5/9 and 5/10…. Read more at the full article: Reminders for ServiceNow Planned Maintenance and Create New Contact Form
Posted in Announcements Tagged ITSM
Enterprise Security Incident Response Process Brown Bag
The Enterprise security team invites you to attend an Enterprise Security Incident Response Process Brown Bag. Please join colleagues for a brown bag session regarding the Incident Response process and the OCIO organization.
… Read more at the full article: Enterprise Security Incident Response Process Brown Bag
Posted in Announcements Tagged security
Preparing for the ServiceNow “Create New Contact” form
Please join us for a readiness session about the Create New Contact form in ServiceNow. This feature will become the standard starting point to collect user information for requests and incidents beginning Sunday, May 6. The form will be active to users first thing Monday, May 7th. The Create New Contact form guide, shared during the sessions, is available in preparation for this change…. Read more at the full article: Preparing for the ServiceNow “Create New Contact” form
Posted in Announcements Tagged ITSM
OCIO Kudos for the Week Ending 4/29/2012
What are Kudos? Kudos are a way to show gratitude or express appreciation or say “thank you” to OCIO employees who have made a difference by living the values of our organization. No Kudos are too big or too small. Who can give & receive OCIO Kudos? Kudos can be given to any OCIO employee. Kudos can be given by any OCIO… Read more at the full article: OCIO Kudos for the Week Ending 4/29/2012
Registrar’s Office and Office of the CIO Honored for Streamlining Transcript Orders
A collaborative effort by the OCIO and University Registrar (OUR) received a Spirit of Innovation Award from Credentials Solutions, Inc. during the 2012 American Association of College Registrars and Admissions Officers (AACRAO) conference. The award recognized work used to develop a transcript data web service. See the full article as posted in IT Community News… Read more at the full article: Registrar’s Office and Office of the CIO Honored for Streamlining Transcript Orders
Posted in Announcements Tagged enterprise applications, Services
