This message is of particular interest to ServiceNow users:
The purpose of this message is to provide advance notice about upcoming ServiceNow planned maintenance on Sunday, February 19th. This maintenance will entail changes to ServiceNow system roles.
Role assignments are being refined in ServiceNow. Previously, users were assigned broader roles that in turn displayed more features than required. After the Sunday maintenance, users will still be able to perform the same functions for which they have been trained, without being presented with extraneous items that they do not need.
While the change should be transparent, users who are unable to access specific ServiceNow functions required to perform their job after Sunday 2/19, should access the OCIO Help and Support page to open a record in Self-Service or contact the IT Service Desk.
Thank you for reading!
