The University E-mail Service delivers a reliable, feature-rich integrated enterprise messaging and calendaring service for faculty and staff.  Users have the ability to share calendars across the University, access a common address book, and create personal contacts and groups.  

The University E-mail Service enables university-wide collaboration, communication and information exchange in an efficient and cost-effective manner.  Some of the benefits of this service are:

• Ability to efficiently and effectively communicate and collaborate with any other e-mail user
• Schedule people and rooms within the University (resource management)
• Time and contact management capabilities
• Access e-mail remotely via the Internet
• Ability to use mobile devices to check e-mail.

The basic University E-mail Service includes:

• Feature-rich, web-based access is available from anywhere (Outlook Web App) and looks like Outlook.
• Individual control of access to your calendar
• Integrated e-mail and calendaring tools
• 1 GB of primary mailbox storage per user
• Archive mailbox with unlimited storage per user
• Global Address List (GAL), which contains information about users, conference rooms, and other resources on the service
• Anti-spam and anti-virus protection
• Personal Address books and Distribution Groups
• Mobile devices can be set up to check for e-mail using Secure IMAP or POP

 The following are optional services that can be requested.

• Larger primary mailbox sizes can be requested in 1 GB increments up to 10 GB
• Synchronization allows real-time update of e-mail and calendar on your mobile device
• BlackBerry Enterprise Server (BES) Device must be compatible with BES
• ActiveSync for non-BlackBerry devices – Device must be compatible with ActiveSync
• Shared Distribution Groups (creation, change and deletion
• Enhanced Access Rights to manage multiple calendars and e-mail accounts can be requested
• Organizational Accounts (Cluster, departmental, and non-personal)
• Additional Enterprise Calendaring options including resource management for meeting rooms, and equipment reservations

The basic University E-mail Service is provided by the Office of the Chief Information Officer and is funded by the university.

There is no charge for optional University E-mail Service features; however, optional features are not provided automatically with the base University E-mail Service.  Optional features must be specifically requested (refer to How To Order section for details). Note: Although OCIO does not charge for optional features Blackberry Enterprise Server (BES) and ActiveSync for non-Blackberry devices, fees may be incurred from your device provider.

This service is available to faculty and staff on all Ohio State campuses.

To request e-mail related items, please contact the OCIO IT Service Desk at 614-688-4357 (8-4357 from a campus telephone).

OCIO Service Information and Service Level Targets apply to all OCIO services. Access to the document requires your Ohio State username and password.

Service Specific Parameters: The following are specific to this service and supersede the corresponding sections in the Common Service Information & Service Level Targets document:

Service Hours and Availability:

The University E-mail Service is designed to be a highly available service: 24 hours per day/7 days per week/365 days a year with a target of less than 9 hours of down time per year.

Support:

If there is an issue with the e-mail service, our commitment is to restore the service to normal operation as quickly as possible. For information regarding our target resolution times, please refer to the OCIO Service Information & Service Level Targets document.

The target turnaround for the completion of requests for e-mail services is within 5 business days.

For instructions and training aids, visit: Faculty and Staff E-mail User Information.

Monitoring and Reporting:

Frequency of report: Monthly. Reports will be available upon request through an OCIO Business Relationship Manager.

Service Availability Reports will be provided and will include:

Target mean time for incident resolution
Target turnaround time for the completion of requests for e-mail

• PC Outlook client 2010 or above or Outlook Web Access (OWA) is recommended for full use of the archive mailbox capacity. Learn More


• Ohio State departments and colleges are encouraged to use only supported e-mail clients (on the desktop) or the Outlook Web App to experience the full feature set provided through the University E-mail Service.


• The University E-mail Service is provided to faculty and staff for business use and carrying out the mission of the university. Use of e-mail service should align with the university's Responsible Use Computing and Network Resources Policy.