The Office of the CIO’s Incident Management project was recognized as a 2010 ITIL Project of the Year by Pink Elephant consulting.
Pink Elephant is an international 20-year veteran in the ITIL (IT Infrastructure Library) industry. With a worldwide presence, Pink Elephant is the premier supplier of ITIL and ITSM (IT Service Management) conferences, education and consulting services. More than 100,000 IT professionals have benefited from Pink Elephant’s expertise. ITIL is an integrated, process based, best practice framework for managing IT services. OCIO is adopting ITIL to establish international best practices and streamlining the delivery of IT services at Ohio State.
Pink Elephant has been championing the global growth of ITIL advances since its inception in 1989. Their annual and internationally recognized ITIL Project of the Year award certifies that a winning organization’s ITIL project meets or exceeds the following criteria:
- Has dedicated project resources and priority
- Uses formalized project management
- Uses ITIL best practices and ITIL-certified staff
- Has dedicated efforts for Organizational Change Management and Culture Change
Through the implementation of the Incident Management project, which was designed, developed and deployed in nine months, OCIO and OSU realized an improved process and tool for identifying, tracking and resolving service interruptions. Incident Management is the first of approximately 14 ITIL processes being implemented by the Office of the CIO.
The success of Incident Management would not have been possible were it not for the continued commitment and collaboration of our entire OCIO team--from project team participants, to staff who attended training and awareness sessions, who adapted to a new tool, and adopted new terminology, to managers who prioritized and contributed their team’s resources and time. All of OCIO shares in the award.