eBenefits Provides Real-Time Open Enrollment Confirmations

Did you notice anything different about the Open Enrollment process this year?

Through a great partnership between the offices of Human Resources and the Chief Information Officer, this was the first year Ohio State used PeopleSoft’s self-service capability, eBenefits, to capture Open Enrollment elections. In years past, the Human Resource Information Technology Services group created a custom web application allowing employees to log in and make open enrollment elections. These elections were then loaded into PeopleSoft by the OCIO. By moving to the delivered eBenefits module within PeopleSoft:

  • Elections and benefit eligibility were captured in real-time.
  • Employees were able to instantly view a confirmation statement of their 2012 benefit elections.

This real-time benefits confirmation has a positive impact on every benefits eligible employee at the university.

Efforts to make this a reality for our customers started months ago with detailed design, development, and testing initiatives to insure all system touch points interacted seamlessly. In mid-November, we then moved all eBenefits functionality to the production system and prepared Open Enrollment. We are excited that we were able to provide employees of The Ohio State University this improved benefits service.

With the implementation of eBenefits, OCIO opens the door for more exciting improvements to the benefits election process in coming months - such as online benefits election for new hires and family status changes. These coming changes will dramatically reduce paper forms and manual entries, resulting in a more streamlined and effective experience for OSU employees.

Questions regarding this service can be forwarded to Dave Kieffer, senior director of OCIO Enterprise Applications, at kieffer.2@osu.edu or 614-688-4272.