Campus Community Gives OCIO 93.1% Overall Satisfaction Rating

According to the Voice of the User Community Survey, the vast majority of faculty, staff, and students are satisfied with the OCIO’s core services. We asked 9,000 users across campus how they felt overall about OCIO services, aiming to reach an 80% satisfaction rating for FY13. At fiscal year-end, we have actually surpassed the 80% goal, with 93.1% of survey respondents indicating they are very satisfied, satisfied, or neutral with OCIO core services. This truly validates the OCIO’s effectiveness and commitment to excellence. Regarding core service improvements, 8-HELP, HR Apps, and Wired Network services were the top rated OCIO offerings. Many other services saw substantial improvement (gains of 7 or more points) from last year, including:

  • Site Licensed Software at 70.8% satisfied/very satisfied, up from 58%
  • Account and Identity Management at 68.7%, up from 58%
  • Student Information Systems (SIS) at 65.8%, up from 56%

For the full results of the Voice of the User Community Survey, click here. In addition to highlighting OCIO accomplishments, the survey revealed that some services are underutilized, as members of the campus community were simply unaware of these services. For example, although it performs well with students, Buckeye Bar is unknown and unused by 72.7% of those surveyed, mainly faculty and staff. Questions about the Voice of the User Community Survey or the results? Contact Gene Rogers, Senior Director of Quality and Process Management at 614-688-1498.