Hello IT Community Colleagues:
The eReports upgrade to version 11 will occur during the weekend of July 27. The new version of eReports will be available to users on Monday, July 29. There is planned eReports downtime beginning at 6 p.m. on Friday, July 26 until 7 a.m. on Monday, July 29.
While there are slight visual changes to the user interface, this upgrade will not affect reports, and no user training or re-training is required; however, a new version of the Hyperion Interactive Reporting Web Client a.k.a “the eReports plug-in” will need to be installed on user workstations in order to run many of the eReports ad-hoc reports.
This message was previously sent to the technical community in June, so many IT support staff members may have already installed the new plug-in on their local users’ workstations.
The new plug-in can be installed now without affecting the current version of eReports. However, the current plug-in will still be required until the upgrade is complete for current or new-to-eReports users.
End users are also being notified of the eReports update and new plug-in beginning today, Monday, July 8.
Note: Users who access eReports via Citrix (mostly Macintosh users) do not need to update the plug-in.
The plug-in file and installation instructions are available at the following links:
- Installation instructions:
- Plug-in file link:
Please contact the eReports Support Team with any questions about the eReports update.