Updates Coming to IM and Presence

Some exciting updates are coming to the Lync/Skype for Business Instant Messaging and Presence service on Tuesday, March 21. IM and Presence will be available within the Outlook Web App (webmail) to current users of the service. Additionally, users of IM and Presence will be able to communicate with consumer Skype users outside of the university.

Users will not need to take any action to receive this service update in webmail. They will begin to see presence indicators, referred to as jellybeans, that will function the same way that they do in the Lync/Skype for Business desktop client.

In order for users to communicate with those using the consumer version of Skype, they will need to be added as contacts. Users can simply ignore requests from those they would not like to communicate with.

More information regarding the Outlook Web App, using jellybeans and communicating with consumer Skype users is available in our Knowledge Base.

Questions should be directed to the IT Service Desk at 614-688-HELP (4357) or 8help@osu.edu.


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