Important Points from Discussion
Recent Service Issues
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Due to recent service outages and incidents in the past few weeks, the team discussed how we can use data to move from reactive to proactive mode.
- We discussed several questions that we need to understand to be more proactive:
- How do we understand things are running smoothly?
- What data do we need to predict that things are not running smoothly?
- How do we tune out “noise” in our data?
- Priority levels may differ by campus, building, department, etc… How do we handle these situations?
- How much information should be shared on the System Status page?
- What’s our baseline for incidents for each service? How can we analyze data over recent years to determine things are running smoothly? Are incidents caused by the same problems each time?
- Tracey Richardson will be leading an IT Service Management refresher to review how we define priority, problem, incident, etc.
Next Week’s Agenda
Notes: Glenna Zofcin
- Continue the ITSM discussion
- Operational updates
- FY19 Goals
- Enterprise Project
- WiFi Project
- AWS Rollout
- MITS
- FY18 Continued (Digital Flagship, IT Strategy, Office 265, Skype, etc)
- Values
- Respect
- Innovation
- Partnership
- Trust
- FY19 Goals
Meeting invitees in attendance:
- Dagefoerde, Diane
- Corbin, Bob
- Davis Kristi
- Giacobbi, Joddi (for Data Warehouse)
- Haskins, Jason (for Relationship Management)
- Palko, Laura
- Romig, Steve (for Security)
- Varcho, Beth
- Zofcin, Glenna
Questions about the OCIO Leadership Meetings can be directed to cio@osu.edu
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