Adobe Creative Cloud Service Changes How You Use Adobe Products

Ohio State recently added Adobe Creative Cloud Service to our library of site-licensed software(link is external), a collection of software OCIO offers to the university community at no cost.

Adobe Creative Cloud is a suite of integrated tools that include Spark, Photoshop, and Acrobat, just to name a few. Adobe has extensive resources that you can visit online to learn more about Adobe Creative Cloud(link is external) and see the full list of available applications. Adobe has changed how it licenses its products, moving exclusively to cloud distribution, which will allow faculty and staff to use products in the Adobe Suite that they could not be access before.

Here are a few other important details you should note about Creative Cloud:

  • You may NOT store or publish restricted data in Adobe Creative Cloud.
  • While Creative Cloud provides 100 GB of integrated storage for projects created on the tool, we recommend that you continue to use BuckeyeBox for general storage, since BuckeyeBox offers unlimited storage.
  • You will have to log in to use Adobe Acrobat. OCIO and Enterprise Security have implemented extra security, and have set up the service so you can log in using your existing Ohio State credentials as your Adobe ID. You can also use your Adobe account log in to access other Adobe mobile products that are free to the public, such as Photoshop Express.


The change to Adobe’s licensing structure means changes to how we are able to access products. Since the Adobe Suite became available in October, some users have had confusion and questions, which we have outlined below. If you have any of the following issues, contact your local IT service desk for support.

  • How to Log In: In the past, Adobe Acrobat has open automatically. If you are using Adobe Acrobat Reader there is no change, but if you using the full Adobe Acrobat DC, you may need to login before you can access files. Faculty and staff can log in to Adobe Acrobat DC using university credentials, which will also allow access any other Adobe Creative Cloud programs.
  • Serialized vs. Non-serialized  Licensing: Adobe is moving away from the serialized licenses for faculty and staff. We will continue to use serialized versions of Adobe apps for student employees and in computer labs. Exceptions include Graduate Administrative Assistants (GAA) and Graduate Teaching Assistants (GTA). They are included in Adobe Creative Cloud and faculty and will not be required to use serialized versions.
  • Compatibility of 2018/2019 Licenses: Adobe Creative Cloud has released 2019 licenses for cloud products. Adobe has only released serialized licenses through 2018. This means that students and instructors trying to work together are working with two different versions. To solve this problem, we have been working to provide a Shared Device License (SDL). Shared Device Licensing will provide access to the latest Creative Cloud versions on the machine while allowing a login to provide the user access to their Creative Cloud profileShared Device Licensing will be available in the first quarter of 2019 at no additional cost. Once SDLs are released, we will inform you and recommend updating to the latest version of Creative Cloud. We understand that the delayed release date of Shared Device Licensing is not ideal, and we are committed to delivering it as quickly as possible.
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