Category: Services

Most people know that using strong and unique passwords is the best way to protect your information, but how can you remember all of them? Password managers are the solution to remembering the strong and unique passwords you set for every account.

If you are a student or an employee of Ohio State, you already have free access to Office Online and BuckeyeBox, with unlimited storage thanks to the university. Put the two together and you have a winning combination.

The IT Service Desk is available at the BuckeyeBar during business hours and by phone around the clock to help you solve technology problems. At the beginning of term, we generally get numerous questions about the same few services. We are here to help if you need it, but often users can fix problems more quickly on their own if they have the correct information. Below are solutions to some of the most common problems.

As our offices are increasingly “paperless,” safeguarding data is more important than ever. Security is a priority, but back-up of data is also important.

Many colleges and business units use file shares, BuckeyeBox and other helpful tools that ensure data is stored offsite and/or that back-ups occur automatically. These tools are a great start, and we recommend that you continue to use them as you always have.

Whether you’re looking for expert help or gearing up to fix the problem yourself, the IT Self Service site -- go.osu.edu/it -- has everything you need to access the right technology resources. The new page is visually updated and new features to help you find things more easily.

The new site was built after extensive research and useful feedback from users like you. On the home page you will find our most popular features:

The Office of the Chief Information Officer (OCIO) has just released a new wireless configuration utility! This new-and-improved tool will automatically configure your personal devices so they can connect to the osuwireless network.

On June 14, OCIO will be enabling the new Box user interface. We’ve published an article in our Knowledge Base, article KB05374 with resources for navigating the new design. You can preview this new interface by enabling it for your BuckeyeBox account now.

The updated interface is designed to create a simpler, more user-friendly experience. Improvements include:

People lose mobile devices. Sometimes they get stolen. They can also be hacked. So we need Enterprise Mobility Management (EMM), and Enterprise Security has reviewed solutions that can work for a widely disparate group of business units, colleges, faculty and staff.

The Next Step for Phone, IM, Virtual Meetings and More

It all started with Microsoft Lync. University staff wanted an instant messaging platform and our phone systems were due for an update, so the Lync implementation made sense on many levels. While Lync is still being used by many customers across campus, Skype for Business is being rolled out to these customers one department at a time. Here’s what you need to know when Skype for Business comes to your department.