Whether you’re looking for expert help or gearing up to fix the problem yourself, the IT Self Service site -- go.osu.edu/it -- has everything you need to access the right technology resources. The new page is visually updated and new features to help you find things more easily.
The new site was built after extensive research and useful feedback from users like you. On the home page you will find our most popular features:
Investigation, intellectual curiosity, methodology, observations, data. Anything and everything. We never run out of new worlds to explore. Such is the nature of research at Ohio State. So why would a research scholar explore technology?
A new, refreshed look and feel is coming to Ohio State's online Faculty, Staff and Student Directory (Find People)! Each day the "Find People" page is viewed by thousands of visitors, both internal and external to Ohio State. The target release date for the change is 11 p.m. EST., on Wednesday, March 26.
Many of you experienced a service interruption with our eReports and email services yesterday, Thursday, September 12, from 8 a.m. to 9:25 a.m. During the service outage university email users were unable to receive or send email from their computers and mobile devices. No email was lost during this time. The OCIO understands how critical our eReports and email services are to the work of the university and we are committed to ensuring that they are consistently reliable...
According to the Voice of the User Community Survey, the vast majority of faculty, staff, and students are satisfied with the OCIO’s core services. We asked 9,000 users across campus how they felt overall about OCIO services, aiming to reach an 80% satisfaction rating for FY13. At fiscal year-end, we have actually surpassed the 80% goal, with 93.1% of survey respondents indicating they are very satisfied, satisfied, or neutral with OCIO core services. This truly validates the OCIO’s effectiveness and commitment to excellence.
If you're a graduating senior, you may lose your ability to connect with certain systems as early as Sunday, May 5. If you have files on BuckeyeBox that you want to keep, you can turn your account into a personal Box.com account. Step-by-step instructions are available in OCIO's Knowledge Base.
If you have any questions, contact the Service Desk at 8help@osu.edu, 614-688-HELP (4357) or for TDD devices, 614-688-8743.
Wednesday, May 1 marks the beginning of the 8HELP Service Desk's summer hours. Each year, full-service phone and email hours are adjusted to accomodate varying call flow at different points in the academic year. Extended hours outside standard phone hours are available for password resets and outage reporting.
See Locations for details about hours of operation for the Walk-in IT Service Desk and BuckeyeBar.
Creating a positive customer experience is at the core of every OCIO service. Taking cues from large, well-known brands who began solving their customers' problems via Twitter, we recognize that our users’ expectations have changed. Some of them want their issues addressed where they’re already spending their time – on social media.
The IT Service Desk is one of the primary ways that we serve you, your faculty, and students. We know how much the university community relies on us to provide fast, friendly, and accurate answers to technology questions.
