Can CRM work at Ohio State? It’s a reasonable question. For starters, in an organization this big, very few initiatives are simple. And you may have heard that Customer Relationship Management (CRM) initiatives – especially at large organizations – are notorious for failing. We knew all of this when discussions first began at Ohio State, and we didn’t want to become just another statistic.
Tag: enterprise applications
OCIO’s Enterprise Applications team has been testing and perfecting their mobile version of SEIs, or Student Evaluations of Instruction. Beginning with the current summer term, all Ohio State students will be able to take these brief surveys through the OSU Mobile app on their smartphones and tablets.
Students, be sure to try out OSU Mobile when completing your SEIs!
Faculty, encourage your students to complete an SEI on a smartphone or tablet during the last day of class!
Several changes to the eLeave and eTimesheet system were finalized and released as of July 2014, one of which is the exciting addition of a new interactive eLeave calendar for supervisors.
When using eLeave, click the new Calendar link at the top of the page to open the leave calendar. All new, pending and approved leave requests for the employees who report to the supervisor will be displayed. Denied and deleted requests will not be displayed on the calendar.
According to the Voice of the User Community Survey, the vast majority of faculty, staff, and students are satisfied with the OCIO’s core services. We asked 9,000 users across campus how they felt overall about OCIO services, aiming to reach an 80% satisfaction rating for FY13. At fiscal year-end, we have actually surpassed the 80% goal, with 93.1% of survey respondents indicating they are very satisfied, satisfied, or neutral with OCIO core services. This truly validates the OCIO’s effectiveness and commitment to excellence.
It’s this time of year when tens of thousands of Ohio State applicants anxiously await their acceptance letters from The Ohio State University. This year there are significantly more prospective students checking their mailboxes for our correspondence, in part due the university’s transition to the Common Application. The OCIO partnered with the Offices of Undergraduate and First Year Experience to implement this system, joining nearly 500 institutions, including all the Ivy League institutions and several international universities, who use the Common App.