The IT Service Desk is available at the BuckeyeBar during business hours and by phone around the clock to help you solve technology problems. At the beginning of term, we generally get numerous questions about the same few services. We are here to help if you need it, but often users can fix problems more quickly on their own if they have the correct information. Below are solutions to some of the most common problems.
Whether you’re looking for expert help or gearing up to fix the problem yourself, the IT Self Service site -- go.osu.edu/it -- has everything you need to access the right technology resources. The new page is visually updated and new features to help you find things more easily.
The new site was built after extensive research and useful feedback from users like you. On the home page you will find our most popular features:
The IT Service Desk now offers 24-hour support, seven days a week, for our inbound contact channels 8help@osu.edu and 614-688-4357 (8-HELP). Now, when customers have problems at 1 a.m. such as issues with a university email account or their Ohio State username and password, an IT Service Desk tech can help. Support hours for in-person technical assistance at the BuckeyeBar locations will remain unchanged. In addition, some OCIO services are supported outside of the IT Service Desk and have their own hours of operation and escalation procedures.
You have an hour and a half between classes and your laptop isn’t working correctly.
You ask yourself, “Do I have time to get to the Thompson Library and get help from the reliable tech experts at the BuckeyeBar?“
Good news! Worry no more. You can now check the wait time as well as secure a place in line before heading to the library!
Many of you experienced a service interruption with our eReports and email services yesterday, Thursday, September 12, from 8 a.m. to 9:25 a.m. During the service outage university email users were unable to receive or send email from their computers and mobile devices. No email was lost during this time. The OCIO understands how critical our eReports and email services are to the work of the university and we are committed to ensuring that they are consistently reliable...
According to the Voice of the User Community Survey, the vast majority of faculty, staff, and students are satisfied with the OCIO’s core services. We asked 9,000 users across campus how they felt overall about OCIO services, aiming to reach an 80% satisfaction rating for FY13. At fiscal year-end, we have actually surpassed the 80% goal, with 93.1% of survey respondents indicating they are very satisfied, satisfied, or neutral with OCIO core services. This truly validates the OCIO’s effectiveness and commitment to excellence.
During the weekend of July 27, the eReports service will be upgraded to version 11 and will be available to users on Monday, July 29. While there are slight visual changes to the user interface, this upgrade will not affect reports, and no user training or re-training is required; however, a new version of the Hyperion Interactive Reporting Web Client a.k.a “the eReports plug-in” will need to be installed
Wednesday, May 1 marks the beginning of the 8HELP Service Desk's summer hours. Each year, full-service phone and email hours are adjusted to accomodate varying call flow at different points in the academic year. Extended hours outside standard phone hours are available for password resets and outage reporting.
See Locations for details about hours of operation for the Walk-in IT Service Desk and BuckeyeBar.
The IT Service Desk and BuckeyeBar are closed on university holidays when offices are closed. From December 17 through January 4, the Service Desk will be open Monday through Thursday from 7 a.m. to 7 p.m. rather than 7 a.m. to 9 p.m. Friday hours are unchanged. The Service Desk will also be closed December 22-23. Business hours for the BuckeyeBar at Thompson Library remain unchanged, with the exception of December 31, when it will close at 5 p.m.
The IT Service Desk is one of the primary ways that we serve you, your faculty, and students. We know how much the university community relies on us to provide fast, friendly, and accurate answers to technology questions.
