SACM stands for Service Asset and Configuration Management, and the Office of the Chief Information Officer (OCIO) has spent the past couple years working through the process. Specifically, we’ve cataloged what is on each of our servers, how each one is supported, and what interrelationships it has with other applications and services. The key deliverable of this work is a configuration management database (CMDB) that stores all of this information for easy retrieval and updates.
OCIO recently completed a collaborative project with the Graduate School, allowing it to launch GRADFORMS and cut the number of paper forms processed in half. GRADFORMS is a new online system that streamlined the Graduate School’s forms, creating a more efficient way to process graduate student examinations, dissertations and theses, and applications for graduation.
Are you #new2osu? If so, you probably have a lot of questions about technology services at The Ohio State University. Lucky for you, the OCIO Knowledge Base has answers!
The most popular articles in our Knowledge Base discuss my.osu.edu. This site allows students (as well as faculty and staff) to manage their OSU digital identities. Here you can update the password associated with your name.# used for accessing systems at Ohio State. Visit the Knowledge Base to learn what you can access with your name.# and how to change the password associated with this account...
OCIO’s Enterprise Applications team has been testing and perfecting their mobile version of SEIs, or Student Evaluations of Instruction. Beginning with the current summer term, all Ohio State students will be able to take these brief surveys through the OSU Mobile app on their smartphones and tablets.
Students, be sure to try out OSU Mobile when completing your SEIs!
Faculty, encourage your students to complete an SEI on a smartphone or tablet during the last day of class!
IT Professionals in search of technology research, management best practices, and access to expert advice are in luck. The OCIO offers the ability to peruse research findings through the Gartner Technical Professionals service at no cost to IT staff.
Even if you are already aware of and use our Gartner service, be on the lookout for fresh insights coming next year. Gartner just released Planning Guides detailing research topics coming in 2014:
According to the Voice of the User Community Survey, the vast majority of faculty, staff, and students are satisfied with the OCIO’s core services. We asked 9,000 users across campus how they felt overall about OCIO services, aiming to reach an 80% satisfaction rating for FY13. At fiscal year-end, we have actually surpassed the 80% goal, with 93.1% of survey respondents indicating they are very satisfied, satisfied, or neutral with OCIO core services. This truly validates the OCIO’s effectiveness and commitment to excellence.