Technical Support Information

Web Browsers

Below are the browser recommendations for use with specific Ohio State administrative and reporting systems. Standards for minimum and recommended computer configurations can be found in the IT Knowledge Base.

Contact your local desktop support or the IT Service Desk if you are unsure if your workstation meets the requirements.

Compatible Browsers (January 2016)

Note: Internet Explorer versions 9 and 10 (IE9 and IE10) will no longer be supported by Microsoft as of 1/12/16. The table below will be updated with information on how to use IE11 or alternate browser recommendations.

Using non recommended versions of IE may affect system functions. Using the IE Compatibility View may help. See the Compatibility View article in the IT Knowledge Base.

System or Application

 

Browser

 

Version(s)

 

Enterprise Document
Management (EDM)
Firefox 31, 24
 

Internet Explorer

11
  Safari 8, 7, 6, 5.1.9
eReports Internet Explorer 11
eStores** Internet Explorer 11#
Finance and eMaterials Firefox 31 - 38, 24
 

Internet Explorer

11
  Safari 5, 4, 3, 2.0.4
HR 9.2 and SIS 9.0 Firefox 30, 24
 

Google Chrome

35
 

Internet Explorer

11^
  Safari 7, 6

** eStores, powered by Prodigo Marketplace and accessible from either eRequest or the Financials system, does not support Firefox.

# Although IE9 is the preferred browser for use with eStores, there is a guide to setting up IE11 for eStores for those who cannot use IE9.

^ PDFs in Employee Self Service (ESS) - such as W-2s, W-4s and confirmation statements - may not open as expected in IE11. If this occurs, use an alternate browser.

 eReports Information

eReport users must have the Interactive Reporting (IR) Web Client plugin installed on their workstations to run many of the ad-hoc queries. The plugin must be installed by an administrator so please have your desktop support contact use the following links to obtain the installation guide and the plugin.

NOTE:  If you are currently using eReports with an older version of Internet Explorer (e.g. IE9 or IE10) and already have the plugin installed you should not need to reinstall the plugin.  In that case you should have your desktop support upgrade your Internet Explorer to IE 11 and follow the instructions in the "Web browser setup for eReports" section below.

Web browser setup for eReports:

The following guides contain information for desktop support staff to use to configure Internet Explorer for use with eReports:

For Macintosh operating systems:

  • Instructions for Mac OS eReports setup are coming soon.