Help Desk Contacts

Access this link to be immediately directed to points of contact specific to the Student Information System (SIS).

Administrative Systems Access & Security
  • HR and Financials systems security
  • HR and Financials workflow
  • HR and Financials systems password issues

For Administrative System role, access and workflow information, go to:
System Role Definitions

For assistance contact the IT Service Desk (see below)

IT Service Desk

Faculty, staff, and student inquiries regarding computer hardware and software, Internet connectivity, and related topics, including:

  • Triage specific issues to OIT business units
  • OSU Internet Username (Kerberos) passwords
  • Triage Administrative System password issues to OSU Data Security
  • Issues with eReports Portal reports

IT Service Desk
ocio.osu.edu/help
e-mail: 8help@osu.edu
phone: 614-688-4357 ; TDD: 614-688-8743
hours

Accounts Payable Help Desk

AP Questions regarding:

  • Vouchers/Invoices
  • 1099s
  • FAS12
  • Foreign Drafts
  • AP Policies
  • Hold Payments

Accounts Payable Help Desk
Phone: 292-6831
E-mail: APhelpdesk@osu.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

Equipment Inventory (Asset Management)
  • Enter a non-capitalized asset
  • Criteria for identifying non-capitalized assets
  • Inquiring on assets
  • Question regarding equipment policy

Equipment Inventory Help Desk
Phone: 292-6048
E-mail: AMhelpdesk@osu.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

Primary contact: DeeAnn Willis-Berry, 614-688-4788

Resource Planning (Budgets)
  • Assistance with: General Funds and/or Earnings budget process; Budget preparation panels; web-based spreadsheet budget templates
  • GFSA/PBA/Fund Transfer panels
  • Plan Budgets

Resource Planning (Budgets) Help Desk
Phone: 292-9990
E-mail: RPhelp@rms.ohio-state.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

You may also contact your Financial Analyst directly. To find your Financial Analyst, go to:
http://www.rpia.ohio-state.edu/Budget_planning/gen_info/assignments.htm

General Ledger (GL) Accounting

General information for General Ledger

General Ledger Help Desk
E-mail: GLhelpdesk@osu.edu
Address: Blankenship Hall, 901 Woody Hayes Drive

For more information, go to:
http://controller.osu.edu/

GL - Chartfield:

  • Correct invalid values
  • Set up, rename, extend, or inactivate values

Mike Baker
Phone: 614-688-3218
E-mail: chartfield-request@osu.edu

GL - Journal Entries:

  • Debit or credit determination
  • Journal Entry panel questions (Deposit, General, Fund Transfer)

Accounting Staff

For more information, go to:
http://controller.osu.edu/acc/acc-home.shtm

GL - Allocations:

  • Allocation entries (overhead, interest, benefits, work study) are incorrect

Rob Hupp
Phone: 614-688-4519

GL - Brio, Standard/Simplified Flexible Reports:

  • Running standard flexible reports
  • Help with simplified flexible report parameters
  • Can't find reports on the eReports Portal

Tricia Privette
Phone: 614-688-3728
and
Rob Hupp
Phone: 614-688-4519

For more information, go to:
http://controller.osu.edu/acc/acc-home.shtm

GL - User Requested Reporting:

  • Change User Requested Reporting options
  • Inactivate receipt of printed monthly reports from Accounting

Rob Hupp
Phone: 614-688-4519
and
Brenda Payne
Phone: 614-688-3595

GL - Reconciling and Interpreting My Reports:

  • Assistance with Journal IDs beginning with "CASH"

Accounting Staff

For more information, go to:
http://controller.osu.edu/acc/acc-home.shtm

Feeder System Report Reconciliation Contacts:

  • Meter Mail expenses
  • OIT charges
  • UNITS bills

Feeder System Contacts

For more information, go to:
Feeder System Contacts

Need help with a Journal ID that begins with "S" Mike Baker
Phone: 614-688-3218
Funds used in error or reports for other departmental funds (fund exceptions) Brenda Payne
Phone: 614-688-3595
Office of Sponsored Programs

Need assistance regarding Research Administration and the following Financials system issues as related to Sponsored Projects:

  • Financial Services & Procurement (Accounts Payable, Financial Services, Fiscal Services, Procurement. Including Property and Travel, Project Payroll)
  • Human Resource, Training & Communications
  • Sponsored Programs
  • Electronic Research Administration Tools

Office of Research IT Help Desk
Phone: 614-688-8288
E-mail: ORhelpdesk@osu.edu
Address: 1960 Kenny Road

For more information, go to:
http://osp.osu.edu/

Purchasing, Receiving, Stores & Mail Services (PRSM)
Purchasing links

Purchasing, Receiving, Stores & Mail Services (PRSM)
Phone: 614-688-8200
Address: 2650 Kenny Road

For Purchasing information, go to:
http://purchasing.osu.edu

Helpful Student Information System (SIS) Points of Contact:

Student Center

  • Accept/Decline financial aid awards, including loans and scholarships
  • Sign up for Direct Deposit
  • Pay tuition and fees via a checking or savings account
  • Enroll in Tuition Option Payment Plan (TOPP)
  • Update contact information
  • Request a transcript or enrollment verification
  • Select/Waive Student Health Insurance
  • Promissory notes and entrance/exit counseling for Federal Direct Subsidized & Unsubsidized Loans and Graduate PLUS Loans
  • Promissory notes and exit interviews for Perkins and Health Professions Student Loans (HPSL)
  • View any holds, with a link to more detailed information and instructions on how to resolve them
  • Advising Reports

http://buckeyelink.osu.edu
 

Student Services Center

  • Financial aid questions regarding awards, including scholarships and grants, Federal Work Study, and loans
  • Appeals for Satisfactory Academic Progress (SAP), Expected Family Contribution (EFC), Study Abroad expenses, and dependency status
  • Financial Aid Consortium agreements
  • External scholarship questions
  • Sponsored programs questions
  • Questions regarding holds
  • Statement of Account inquiries
  • Refund questions
  • TOPP (Tuition Option Payment Plan) questions
  • Graduate Fee Authorization questions
  • Employee Fee Authorization questions
  • Dependent Fee Authorization questions
  • Official transcripts and enrollment verification
  • Permission to pay for a prior quarter
  • Drop for non-payment and re-enrollment questions
  • Residency and Selective Service

Student Academic Services Building
Lobby, 281 W. Lane Ave
Columbus, OH 43210
Phone: (614) 292-0300
Toll Free: (800) 678-6440
E-mail: ssc@osu.edu

Office of the University Bursar

  • Make tuition payments in person (personal checks, cashier's checks, or money orders)
  • Payment of University, Perkins and Health Professions Student Loans (HPSL)
  • Accounts Receivable/Collections holds
  • Accounts Receivable/Collections payments
  • Sign promissory notes for University Loans (valid photo ID required)

Student Academic Services Building
281 W. Lane Ave., 2nd floor
Columbus, Ohio 43210
Phone: (614) 292-1056
Web: http://www.treasurer.ohio-state.edu/Bursar/Bursar.html
Email: bursar@osu.edu

Faculty and Administrative User Centers

  • Relevant student and class details
  • Class rosters (view and print)
  • The grade roster instructors will use to verify and post final grades
  • The Schedule of Classes
  • Ability to e-mail students on a roster
  • Information about advisees for instructors who advise students

Faculty Center
http://buckeyelink.osu.edu/facultystaff.html

  • "Work pages", which provide the ability to view or maintain class enrollment, programs and plans, term and cumulative statistics, and more
  • View advising reports, degree audits, class schedules, biographical and demographic information, and university notes
  • View any "holds" students may have, with a link to more detailed information

For additional support on these functions, contact:

OFFICE OF THE REGISTRAR
Student Academic Services Building
281 W. Lane Ave., 5th floor
Columbus, Ohio 43210
Phone: 614-292-9330
Fax: 614-292-7199
Web site: http://registrar.osu.edu/
Email: registrar@osu.edu

Student Services Center
http://buckeyelink.osu.edu/facultystaff.html