Directions for Telephone Software Features

Directions for


 BUSY LAMP FEATURE
The diamond next to the Busy Lamp Key will be lit if the phone that is monitored by the Busy Lamp Key is busy.

TO CALL THE NUMBER BEING MONITORED:

  • Pick up the handset; hear dial tone.
  • Press the Busy Lamp Key

 CALL FORWARD BUSY PER KEY

TO ACTIVATE:

  • Press a Line Key; hear dial tone.
  • Press *61; hear 3 beeps and dial tone.
  • Press the 5 digit university number where the calls will forward; hear 2 beeps and silence.
  • Press the Release Key.

TO DEACTIVATE:

  • Press a Line Key; hear dial tone.
  • Press *60; hear 2 beeps and silence.
  • Press the Release Key.

 CALL FORWARD DON'T ANSWER PER KEY

TO ACTIVATE:

  • Press a Line Key; hear dial tone.
  • Press *51; hear 3 beeps and dial tone.
  • Press the 5 digit university number where the calls will forward; hear 2 beeps and silence.
  • Press the Release Key.

TO DEACTIVATE:

  • Press a Line Key; hear dial tone.
  • Press *50; hear 2 beeps and silence.
  • Press the Release Key.

 CALL FORWARD PROGRAMMABLE

TO ACTIVATE FROM AN ANALOG SET:

  • Pickup handset; hear dial tone.
  • Press *71; hear 3 beeps and dial tone.
  • Press the 5 digit university number where the calls will forward; hear 2 beeps and silence.
  • Hang up.

TO DEACTIVATE FROM AN ANALOG SET:

  • Pickup handset; hear dial tone.
  • Press *70; hear 2 beeps and silence.
  • Hang up.

TO ACTIVATE FROM AN ELECTRONIC SET:

  • Press the Call Forward Key ;the diamond next to the key will flash.
  • Press the 5 digit university number where the calls will forward.
  • Press the Call Forward Key.

TO DEACTIVATE FROM AN ELECTRONIC SET:

  • Press the Call Forward Key; the diamond will turn off.

 CALL FORWARD PROGRAMMABLE PER KEY

TO ACTIVATE:

  • Press the Line Key; hear dial tone.
  • Press *80; hear 3 beeps and dial tone.
  • Press the 5 digit university number where the calls will forward.
  • Press the Release Key.

TO DEACTIVATE:

  • Press the Line Key; hear dial tone.
  • Press *81; hear 2 beeps and dial tone.
  • Press the Release Key.

 CALL FORWARD REMOTE ACCESS

TO ACTIVATE:

  • Dial 614-292-0397; hear "Please enter the 5 digit telephone # to forward followed by your pin number."
  • Press your 5 digit university number.
  • Press your pin number; hear "Please enter code to activate or deactivate call forwarding."
  • Press *71; hear "Please enter number to forward to."
  • Press the 5 digit university number where the calls will forward.
  • Press 1 to confirm, or press 2 to change.
  • Hang up

TO DEACTIVATE:

  • Dial 614-292-0397; hear "Please enter the 5 digit telephone # to forward followed by your pin number."
  • Press your 5 digit university number.
  • Press *70.
  • Hang up.

 CALL FORWARD UNIVERSAL

TO ACTIVATE FROM AN ANALOG SET:

  • Pickup handset; hear dial tone.
  • Press *71; hear 3 beeps and dial tone.
  • Press the number where the calls will forward (dial 9 prior to an off campus phone number); hear 2 beeps and silence.
  • Hang up.

TO DEACTIVATE FROM AN ANALOG SET:

  • Pickup handset; hear dial tone.
  • Press *70; hear 2 beeps and silence.
  • Hang up.

TO ACTIVATE FROM AN ELECTRONIC SET:

  • Press the Call Forward Key; the diamond next to the key will flash.
  • Press the number where the calls will forward (dial 9 prior to an off campus phone number).
  • Press the Call Forward Key.

TO DEACTIVATE FROM AN ELECTRONIC SET:

  • Press the Call Forward Key; the diamond will turn off.

 CALL HOLD CONNECT

TO ANSWER ANOTHER CALL IN YOUR CALL PICK UP GROUP WHILE ON A CALL:

  • While on an active call, press the TAP, FLASH, or LINK Key; hear 3 beeps and dial tone.
  • Press *93; hear 3 beeps and dial tone.
  • Press *72; you are now connected with the call.

TO RETURN TO FIRST CALL:

  • Hang up the phone; when the phone rings, pick it up.

TO ALTERNATE BETWEEN THE FIRST AND SECOND CALL:

  • Press the TAP, FLASH, or LINK Key; hear 3 beeps and dial tone.
  • Press *93.

 CALL PARK

TO PARK A CALL

  • Press the TAP, FLASH, or LINK Key; hear 3 beeps and dial tone.
  • Press *87; hear 2 beeps and silence.
  • Hang up.

TO RETRIEVE THE PARKED CALL (from any campus phone)

  • Pickup handset; hear dial tone.
  • Press *86; hear 2 beeps and dial tone.
  • Dial the 5 digit university number of the phone that you parked the call against.

 CALL PICK UP
Dial *72 to answer another ringing telephone within a predefined call pickup group.

 CALL TRANSFER/THREE-WAY CALLING

TO TRANSFER CALLS FROM A SET THAT HAS A TAP KEY:

  • While on an existing call, press the TAP Key; hear 3 beeps and dial tone.
  • Press the 5 digit university number where you are transferring the call.
  • If you hear ringing, hang up or wait to announce the call then hang up.
  • If you hear a busy signal, slowly press the TAP Key twice to return to the original party.

TO TRANSFER CALLS FROM A SET THAT HAS A FLASH OR A LINK KEY:

  • While on an existing call, press the FLASH or the LINK Key; hear 3 beeps and dial tone.
  • Press the 5 digit university number where you are transferring the call.
  • If you hear ringing, press the FLASH or LINK Key or wait to announce the call then press the FLASH or LINK Key.
  • If you hear a busy signal, slowly press the FLASH or LINK Key twice to return to the original party.

TO DO A THREE WAY CALL FROM A SET THAT HAS A TAP, FLASH, OR LINK KEY:

  • While on an existing call, press the TAP, FLASH, or LINK Key; hear 3 beeps and dial tone.
  • Dial the number of the third party.
  • If the third party answers, press the TAP, FLASH, or LINK Key to connect all 3 parties.
  • If you hear a busy signal, slowly press the TAP, FLASH, or LINK Key to return to the original party.

 CALL WAITING

TO RECEIVE A SECOND INCOMING CALL:

  • Press the TAP, FLASH, or LINK Key.

TO ALTERNATE BETWEEN THE TWO CALLERS:

  • Press the TAP, FLASH, or LINK Key.

TO TERMINATE ONE OF THE CALLS:

  • Hang up.
  • When the phone rings, pick up. You will be re-connected with the other call.

TO DEACTIVATE PRIOR TO PLACING A CALL (only deactivated for this call):

  • Pickup handset; hear dial tone.
  • Press *74; hear 2 beeps and silence.
  • Place call.

TO DEACTIVATE DURING A CALL (only deactivated for this call):

  • While on a call, press the TAP, FLASH, or LINK Key.
  • Press *74; hear 2 beeps; you are now reconnected to your call.

 Caller ID Blocking (Outbound)
Before placing call, dial the code *67 (this is on a per call basis). This will block delivery of your phone number from the person you are calling and display the message "private number."

 Directed Call Pickup
Dial *73 plus the 5-digit telephone extension to answer another ringing telephone.

 GROUP INTERCOM

TO PLACE A GROUP INTERCOM CALL:

  • Press the INTERCOM key; hear dial tone.
  • Press the one- or two-digit code assigned to the person in your group.
  • Pick up handset to talk.

TO RECEIVE A GROUP INTERCOM CALL:

  • Press the INTERCOM Key.
  • Pick up the handset to talk.

 HOLD (Music-On-Hold)

TO PUT A CALL ON HOLD:

  • Press the TAP Key; hear 3 beeps and dial tone.
  • Press *76; hear 2 beeps and silence.
  • Hang up.

TO RETRIEVE A CALL ON HOLD:

  • Pick up the handset.

 MAKE SET BUSY (MSB)

  • Dial *52 to activate.
  • Dial *53 to deactivate.

 MESSAGE WAITING

TO CONNECT TO THE NUMBER THAT TURNED THE LIGHT ON FROM AN ANALOG SET:

  • Pickup handset; hear dial tone.
  • Press *83.

TO CONNECT TO THE NUMBER THAT TURNED THE LIGHT ON FROM AN ELECTRONIC SET:

  • Pickup handset; hear dial tone.
  • Press the MESSAGE WAITING Key.

TO TURN THE MESSAGE WAITING LIGHT OFF WITHOUT CONNECTING TO THE NUMBER THAT TURNED THE LIGHT FROM BOTH TYPES OF SETS:

  • Pickup handset; hear dial tone.
  • Press *84; hear 2 beeps and silence.
  • Hang up.

 RING AGAIN

  • When the number dialed is busy, dial *77 and hang up.
  • When the telephone line is free, the number automatically redials.

 SIMULTANEOUS RING

TO ACCESS FROM CAMPUS:

  • Pickup handset; hear dial tone.
  • Press *58.
  • The system will tell you if your simultaneous ringing is on or off and will give you a menu.

TO ACCESS FROM OFF CAMPUS:

  • Dial 614-247-5100.
  • Press your 10 digit university number.
  • Press your pin number, which is the last 5 digits of your university number.
  • The system will tell you if your simultaneous ringing is on or off and will give you a menu.

TO TURN THE SERVICE OFF:

  • Access simultaneous ring.
  • Press 3.

TO ADD A NUMBER TO THE SIMULTANEOUS RING LIST:

  • Access simultaneous ring.
  • Press the # key and then the phone number being added to the list. (Remember to add 9 if it is an off-campus number).

TO REMOVE A NUMBER FROM THE SIMULTANEOUS RING LIST:

  • Access simultaneous ring.
  • Press the * key.
  • Press 1 to listen to the entries on your list.

 SPEED CALL SHORT-10

TO PROGRAM THE LIST

  • Pickup handset; hear dial tone.
  • Press *78; hear 3 beeps and dial tone.
  • Press the one digit code to be assigned (0-9).
  • Press the number to be stored, including the 9 for outside calls.
  • Press the # key; hear two beeps and silence.
  • Hang up.

TO DELETE A NUMBER FROM THE LIST

  • Pickup handset; hear dial tone.
  • Press *78; hear 3 beeps and dial tone.
  • Press the one digit code assigned to the stored number.
  • Press the # key; hear 2 beeps and silence.

 SPEED CALL LONG-30 AND 50

TO PROGRAM THE LIST (from the designated controller):

  • Pickup handset; hear dial tone.
  • Press *79; hear 3 beeps and dial tone.
  • Press the 2 digit code to be assigned (00-29) for the 30 group and (00-49) for the 50 group.
  • Press the number to be stored, including the 9 for outside calls.
  • Press the # key; hear two beeps and silence.
  • Hang up.

TO DELETE A NUMBER FROM THE LIST (from the designated controller):

  • Pickup handset; hear dial tone.
  • Press *79; hear 3 beeps and dial tone.
  • Press the 2 digit code assigned to the stored number.
  • Press the # key; hear 2 beeps and silence.

TO PROGRAM AN AUTHORIZATION CODE (from the designated controller):

  • Pickup handset; hear dial tone.
  • Press *79; hear 3 beeps and dial tone.
  • Press the 2 digit code to be assigned (00-29) for the 30 group and (00-49) for the 50 group.
  • Press 1.
  • Press the * key.
  • Press the 6 digit authorization code.
  • If you want to enter the phone number, press the * key. then the 10 digit phone number.
  • Press the # key; hear 2 beeps and silence.
  • Hang up.

TO USE A SPEED CALL LONG NUMBER FROM AN ANALOG SET:

  • Pickup handset; hear dial tone.
  • Press the * key and the 2-digit Speed Call number.

TO USE A SPEED CALL LONG NUMBER FROM AN ELECTRONIC SET:

  • Pickup handset; hear dial tone.
  • Press the SPEED CALL Key.
  • Press the 2-digit Speed Call number.

 UNIFORM CALL DISTRIBUTION

TO LOG IN:

  • Pickup handset; hear dial tone.
  • Press *88; hear 3 beeps then dial tone.
  • Press the last 5 digits of the UCD group number; hear 2 beeps then silence.
  • Hang up.

TO LOG OUT:

  • Pickup handset; hear dial tone.
  • Press *89; hear 2 beeps then silence.
  • Hang up.

 VOICE MAIL STANDARD

SEE VOICE MAIL USERS GUIDE.