Voice Mail Manual - Optional Features

 Voice Mail Paging Options

When you have Voice Mail service and a pager, Voice Mail Paging is an optional feature you can request for an additional monthly fee. All Message Paging and Urgent Paging are the two paging options available. Neither paging option will work unless you send our office an order request to program and activate it.

NOTE: Paging performance depends on the type of paging service and pager you have. In some U.S. locations, paging service may not operate due to the service range of the paging service provider.

 All Message Paging

You will automatically receive a page notification of "24141" on your pager display for all Voice Mail messages left in your mailbox. You will be paged based on the frequency and interval
parameters set for your voice mailbox. Upon receiving a Voice Mail page notification, you can retrieve and play your message.

You can use the Schedule Paging feature to review or change your pager schedule, change your pager start and stop times, as well as enable or disable all message paging.

 Urgent Paging

When callers leave a message in your voice mailbox, they will be given the option to mark the message urgent by pressing 8. You will receive a page notification of "24141" for each message marked urgent.

You will be paged based on the frequency and interval parameters set for your voice mailbox. Upon receiving a Voice Mail page notification, you can retrieve and play your message.

When using Urgent Paging, you will want to re-record your mailbox greeting to inform callers that you have this feature.

NOTE: The caller must leave a message before pressing 8. Therefore, your greeting should instruct callers that they have the option to dial 8 to mark their message urgent.

You can use the Schedule Paging feature to review or change your pager schedule, change your pager start and stop times, as well as enable or disable all message paging.

Cut Through Paging

You can further customize the All Messages and Urgent Paging options with the Cut Through Paging feature. This feature allows a caller to interrupt your greeting by pressing 4. The system will then prompt the caller to enter a callback phone number, leave a message in your mailbox (optional), and send the page by pressing 9. A page will be sent and the callback number will appear on your pager's display.

NOTE: The maximum number of digits that can be entered for a telephone number is 25.

When using this feature, you should check your voice mailbox for messages, in addition to calling the number received on your pager.

NOTE: You may want to re-record your mailbox greeting to inform callers that you have this feature.

NOTE: You may be paged twice if you have Urgent Paging. The first page will come from the Cut Through Paging service and display the callback number. The second page may be sent from your
mailbox "24141" to notify you of a new, urgent message.

 Voice Mail with Fax Messaging

Fax Messaging allows callers to leave you either a voice or fax message upon reaching your voice mailbox. To receive a faxed message, the caller must be calling you from a fax machine. When the Voice Mail system hears the fax tone, it will automatically switch to fax mode. If the system does not hear a fax tone, the system will record any voice message left by the caller in your mailbox. Voice Mail will notify you of any new fax or voice message received in your mailbox by "activating" the Message Waiting Indicator on your phone.

NOTE: Phones that have a Message Waiting button (MWT) or light will become "lit" or "flash" to indicate there is a new message in your voice mailbox. Stutter dial tone is the Message Waiting Indicator for phones that do not have a Message Waiting button or light.

When using Voice Mail Fax Messaging, you will want to re-record your mailbox greeting to inform callers that you have this feature. One example is, "You have reached Joe Buckeye at 292-xxxx. To leave me a fax message, press the Start key on your fax
machine now. To leave me a voice message, please wait for the beep and record your message.
"

To Retrieve "Play" a Fax Message:

If the system tells you that the message is a fax message:

  • Dial 8 for Fax Transmittal Options (The system will tell you the number of pages
    in the fax.)
  • Dial 3 to deliver the fax message to your default fax machine
    OR,
  • Dial 4 to deliver the fax to a different fax machine
  • Dial the fax machine phone number (Enter either the 5-digit campus number or "9" + the 7-digit number if it is a local,
    off campus number.)
  • Dial 2 to accept or 4 to re-enter fax number
  • Upon the system stating "Fax message sent," you may then:
  • Dial 3 to discard the fax message
  • Dial 4 to give fax message to another user
  • Dial 5 to keep the fax message
  • Dial 7 to replay the fax message
  • Dial 9 to exit

NOTE: In order to play (7) any subsequent messages in your mailbox, you must either press 3 to discard or 5 to keep the fax message.

NOTE: To give (4) a fax message to another Voice Mail user, the user must also have the Voice Mail Fax Messaging feature.

NOTE: Received messages marked "confidential"
cannot be given (4) to another Voice Mail user.

NOTE: Your default fax machine is programmed into the telephone switch by our office when ordering the Voice Mail Fax Messaging feature.

To Change your Default Fax Number:

  • Dial into your voice mailbox
  • Dial 8 to User Options
  • Dial 3 for Fax Delivery Options
  • Dial 6 to change your personal fax number
    (The system will state your current default
    fax number.)
  • Dial 2 to enter the new default fax number
    (Enter the 5-digit campus fax number.)
  • Dial 9 to save the number and exit

NOTE: Your default fax number must be a campus fax number.

You can also schedule future delivery of a Voice Mail fax message (up to 90 days in advance).

To future deliver a fax message:

  • Dial into your voice mailbox
  • Dial 7 to play the fax message
  • Dial 8 for Fax Transmittal Options
  • Dial 3 to deliver fax to personal fax number
  • Dial 8 to schedule delivery time (The system will prompt you to enter a delivery month, day, and time--up to 90 days in advance.)