Voice Mail for South Campus Gateway Residents

Voice Mail is an optional service that combines telephone and computer technologies to provide you with an "answering service." All you need is a touch-tone telephone to access your Voice Mail box. No other equipment is required.

When your telephone is not answered in 4-5 rings, callers will forward to your personal voicemail bos and hear your "personalized greeting" asking them to leave a message.

You will be notified of a new message received in your mailbox by hearing a stutter dial tone when you pick up your telephone's handset. The stutter dial tone is your message waiting indicator. This means that when you hear a stutter dial tone, you may have a new message. The stutter dial tone will only go away when all new messages received in your mailbox have been played.

Messages left in your voice mailbox are easily retrieved by dialing into the voice mail system from any touch-tone telephone. Once in your voice mailbox, you can play, save, delete, and even forward messages received.

 How to Set Up Your Voice Mailbox
From your campus residence:

  1. Dial 8-4141, listen for "Hello . . ."
  2. Enter the temporary passcode you were provided when you ordered service. (Call 614-688-4357 if you need help.)
  3. The User Tutorial will begin. The tutorial asks you to establish three things:
  • Your passcode - a 4-10 digit code required to access your mailbox;
  • Your Greeting - the recording you want callers to hear before leaving you a message; can be up to 20 seconds in length; and
  • Your Name - a recording of your first and/or last name. It is used by the system to route callers to your mailbox when leaving a message; can be up to 20 seconds in length.

NOTE: When recording your greeting and name, press the "9" key as soon as you have finished speaking. Pressing "9" tells the system you are done recording.

  How to Call Your Voice Mailbox:
From your campus residence:

  • Dial 8-4141
  • Listen for "Hello"; enter your passcode

NOTE: If you hear a stutter dial tone when you lift your handset, you can dial *83, instead of 8-4141 to reach voice mail.

From an off-campus telephone:span>

  • Dial 614-688-4141
  • Listen for "Hello, you have reached the OSU Voice Mail System . . ."
  • Enter your 5-digit mailbox number, immediately followed by a (*)
  • Listen for "Hello, (your name). Please enter your passcode"
  • Enter your 4-10 digit passcode

Playing Messages:
You will hear a stutter dial tone when you pick up the handset of your room telephone if a new message has arrived in your mailbox.

To play your message:

  • Call into your voice mailbox
  • Press 7 to play the first message

After you have played the message, or at anytime during message playback you can:

  • Dial 7 to replay the message
  • Dial 4 to give the message to another voice mail user
  • Dial 5 to keep the message
  • Dial 3 to discard the message

You must choose to either keep (5) or discard (3) the message to play any additional messages.

NOTE: Your voice mailbox will hold a maximum of 15 messages (new and saved) up to one minute in length each. Be sure to delete (3) any unwanted messages.

NOTE: Messages that are "kept" (5) or "saved" are only stored for up to ten days. Kept messages older than ten days will be purged by the Voice Mail system.

NOTE: New, un-played messages are stored for up to 28 days before they are discarded by the Voice Mail system.

Giving Messages:
You can give (forward) a copy of a message left in your voice mailbox to another campus voice mail user. To use this feature, you must know the mailbox number of the user to whom you are giving the message.

To give your message:

  • Call into your voice mailbox
  • Press 7 to play the message
  • Press 4 to give the message to another voice mail user
  • Enter the mailbox number(s) of the person(s) to whom you are giving the message
  • When you have finished entering mailbox numbers, dial # to begin recording your "cover" comments (The maximum number of cover comments that can be attached to one message is three!)
  • Dial # again to end recording

After recording you can:

  • Dial 7 to review your recording
  • Dial 3 to discard and re-record
  • Dial 9 to send your comments and a copy of the original message
  • After you hear "Your comments and a copy of the original message sent," you must either keep (5) or discard (3) the original message.

NOTE: You will not be able to "give" (forward) a message to someone who has not set up their voice mailbox.

User Options:
To change your greeting message:

  • Call into your voice mailbox
  • Dial 8 for User Options
  • Dial 4 to change your greeting
  • Dial 7 to record a new greeting
  • Dial # to end recording

After recording your greeting you may:

  • Dial 7 to review your greeting
  • Dial 3 to discard and re-record
  • Dial 2 to append greeting and continue recording
  • Dial 9 to save greeting
  • Dial 9 again to exit to the main menu

NOTE: Your greeting can be a maximum of 20 seconds in length.

To change your passcode:

  • Call into your voice mailbox
  • Dial 8 for User Options
  • Dial 7 to change your passcode
  • At the prompt, enter your new 4-10 digit passcode
  • The system will repeat the passcode you entered
  • Dial 9 to save your passcode
  • Dial 9 again to exit to the main menu

NOTE: You cannot use easy-to-guess passcodes like six "0's," or sequential numbers like "1,2,3,4,5."

NOTE: You are the only one who will know your passcode It is important that you remember your passcode and keep it secure.

To change your name:

  • Call into your voice mailbox
  • Dial 8 for User Options
  • Dial 6 to change your name
  • Dial 7 to record your name
  • Dial # to end recording

After recording your name you may:

  • Dial 7 to review your name
  • Dial 3 to discard and re-record
  • Dial 9 to save your recording
  • Dial 9 again to exit to the main menu

NOTE: Your name recording can be a maximum of 20 seconds in length.

NOTE: You must record your name so that callers know which mailbox belongs to you. Your name recording should only consist of your first and last name, or first name only.

  Voice Mail Tips

  • You do not have to wait for the system prompts to end before pressing a key or series of keys on your telephone keypad.
  • If you get lost in the voice mail system, simply pause. After a brief time out, the system will list the options available to you.

 If You Need Assistance With Voice Mail

If you need additional assistance, contact our IT Service Desk at 614-688-4357.