Voice Mail Packages

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Standard Voice Mail Package (FCOS12) - features include:

  • Make, give, play, answer and keep messages
  • Holds up to 35 two-minute messages
  • Primary and conditional greetings with "zero" condition option, name response and pass-code
  • Autoplay
  • Future delivery
  • Message Waiting (MWT) - visual or sound indicator of new messages*
  • CFD and CFB features forwarding to 2-4141*
  • Time stamp
  • Distribution lists (up to 10 lists of 15 names)

Cost per month, per mailbox: $5.50

To order this service, contact the IT Service Desk at 614-688-4357, or toll-free at 1-800-678-6003; 614-688-3425 (fax); or units@osu.edu.

Standard Voice Mail Package with All Messages Paging (FCOS14) - features include:

  • Same features as Standard Voice Mail
  • Standard Paging capabilities - every voice mail message received will send you a page

Cost per month, per mailbox: $5.50

Standard Voice Mail Package with Urgent Paging (FCOS21) - features include:

  • Same features as Standard Voice Mail
  • Urgent Paging capabilities - each voice mail message marked urgent by a caller will send you a page

Cost per month, per mailbox: $5.50

*NOTE: MWT, CFD and CFB features are automatically installed when ordering Voice Mail service, unless you request otherwise. Appropriate MAC order charges apply to all Voice Mail installations or changes.

Additional Voice Mail features and packages are available to fit your needs. For more information on Voice Mail, contact your Account Manager at 614-688-4357.

 Voice Mail Features

Note: All Voice Mail Features listed are standard with the exception of Paging. Standard Features are included in the monthly service fee for each package.

Standard Voice Mail Features | Optional Voice Mail Features

 The following features are considered standard for all Voice Mail packages available.


 User Tutorial and User Options

The first time you enter Voice Mail, you will need to complete a tutorial that will help you create three things to personalize and secure your mailbox: your name, your greeting and your pass-code

 Name Response

Your recorded name is used to help identify your mailbox to other Voice Mail users. Your "name" is stated when you dial into your mailbox and when others "make" or "give" you messages.


Callers will hear your own recorded greeting when their call forwards over to your private voice mailbox. You can personalize your greeting and change it as often as you like to fit your particular situation. You also have two different types of greetings to utilize: a primary personal greeting and conditional greetings.

  • Primary Personal Greeting - allows you to record one message that will play when any type of call is forwarded to your mailbox.
  • Conditional Greetings - you record three different greetings to be played for each of the three types of call forwarding situations: when your phone is busy (CFB), is not answered (CFD), or is on "all calls forwarded" (CFI).

NOTE: Only one type of greeting can be activated at a time.

 Zero Condition

This Voice Mail feature allows you to give callers the option to "press 0" to speak to a person at another campus telephone number instead of leaving a message in your mailbox. Your recorded greeting should give callers the choice to leave a message or "press 0" to speak to another person. When selected by callers, they will be transferred to another pre-designated campus phone number.

NOTE: This non-chargeable feature is an option that must be requested. OIT will program the phone number callers will transfer to upon selecting the zero (0) option.


Your pass-code is used to keep your mailbox secure and private. You will establish a 4-10 digit pass-code that you will use to gain access to your mailbox.

 Play Messages

Any message you receive in your voice mailbox can be played by you after dialing into your voice mailbox. Once you have played a message you can keep (save) it, discard it, answer it (if from another voice mail user) or give it to other voice mail users.


AutoPlay allows you to play your new messages automatically. You are not prompted to press a code to listen to each new message in your mailbox.

 Make Messages

This feature enables you to create a new message for another Voice Mail user or for a distribution list of users and "mail" the message to their voice mailboxes. You may also mark these messages as confidential and urgent, or request receipts.

  • Confidential - the recipient cannot give the message to another voice mailbox.
  • Urgent - the message will be deposited first in queue ahead of other messages received.
  • Request receipt - information is given on the played/ un-played status of messages.

 Keep Messages

The keep function allows you to save a played message for future use. The Voice Mail system can store a kept (saved) message for up to 10 days from the receive date of the message. Kept messages older than 10 days are discarded by the Voice Mail system.

NOTE: A standard voice mailbox can hold up to 35 new and/or kept messages at one time. OIT also offers a Voice Mail option that increases the number of messages your mailbox will hold up to 70. Contact your Account Manager for more information and pricing on this optional feature.

 Answer Messages

This feature allows you to answer a voice mail message you received in your mailbox. You can only answer messages that were sent to you by other voice mail users.

 Give Messages

This Voice Mail function enables you to give (forward) one of your received and played messages to another voice mail user or a distribution list of users. You are also able to attach your own "cover" message to the forefront of the message being sent.

 Time Stamp

This Voice Mail function automatically stamps each message received with the date and the time it was placed (received) in your mailbox.

 Message Waiting Indication

This feature activates the Message Waiting Light on your one or two-line phone to indicate when you have a new voice mail message. On electronic sets, a diamond will light next to the Message Waiting button. On phones without lights, stutter dial-tone is used as the message waiting indicator.

 Future Delivery

Future Delivery allows you to postdate the delivery of a voice mail message you are "making". A message may be dated and mailed up to 90 days in the future from the date it is created.

 Distribution Lists

A Distribution List enables you to assign a special two-digit command (01-10) to a predefined group of voice mailbox addresses. Distribution Lists are programmed by each voice mail user and cannot be shared. The standard offering gives you the option to create up to 10 different group codes, with up to 15 voice mail addresses in each one.

NOTE: For an additional fee, you can increase the number of Distribution Lists possible from 10 to 20. Contact your Account Manager, 614-688-4357, for more information and pricing on this optional feature.

 Optional Voice Mail Feature


This function enables the Voice Mail system to notify your pager of incoming messages as they arrive in your mailbox. The Voice Mail system calls your pager when a new message arrives and continues calling until you answer and enter your pass-code It will call you three times every 10 minutes on a "no answer" condition, or three times every 10 minutes on a busy condition. It can also be set up so that voice mail only pages you when you receive urgent messages.

Paging is an optional feature and is part of several upgrade packages available for Voice Mail. Contact your Account Manager to get current pricing or to order this feature.