Answers to Frequently Asked Questions

 Why did The Ohio State University seek to establish the Microsoft Campus Agreement?

Microsoft Office is used by the majority of OSU students, faculty and staff who have personal computers (approximately 30,000 on the OSU main campus). The university wants to have the most cost-effective way to purchase the software and manage the software licenses. Microsoft products are industry standard in nearly all categories: operating systems, desktop productivity tools, and developers tools. The agreement allows The Ohio State University and Microsoft to enter an arrangement which allows the institution to better leverage its expenditures and those of its students and for Microsoft to better serve its university clients. In addition, The university wants students to have access to the most commonly used core software products, facilitating student-faculty interaction on class assignments.
 

 How did The Ohio State University establish this Microsoft Campus Agreement?

This agreement was originally established through direction of the Inter-University Council of Ohio CITC (Computer and Information Technology Committee). Through continued cooperation with the Inter-University Council, OSU has arranged for a new Microsoft Campus agreement which ends June 30, 2018.
 

 Who is eligible to receive the Microsoft software?

You must be a student, faculty or staff currently affiliated with Ohio State University. Microsoft has strict requirements for verification and tracking of software licenses issued through this Campus Agreement.

Students: Students must be currently enrolled in at least one class that, when completed, will result in the awarding of credit hours verifiable through the Office of the Registrar. To purchase the software at Tech Hub, you must provide your OSU BuckID card. Your current enrollment will be verified when you go to purchase the software. You must be enrolled at the time you purchase the software. Enrollment in a previous quarter does not authorize you to purchase the software.

Faculty and Staff: You must be currently employed by The Ohio State University. If you are the primary user of the software licensed in the Campus Agreement on your computer at work, you may use the products on your personally-owned home computer for OSU business only as long as you are currently affiliated with OSU and until the Microsoft Campus Agreement ends. Additionally, faculty and staff are eligible to purchase software on the Personal Use Program for use on their owned computer for their personal use.
 

 Who is not eligible?

Anyone not otherwise eligible as described above is not permitted to obtain or install the software. For example, the following people are not eligible: anyone enrolled exclusively in noncredit courses; conference attendees; alumni; retired faculty or staff; visitors; parents, spouses or siblings of current OSU students; companies, and their employees, who have been hired by OSU on a contractual basis for services on campus or off campus; and staff of affiliates of OSU, such as the OSU Alumni Association staff, who are not OSU employees. If you have questions about eligibility, please contact the OIT Help Desk at 614-688-4357.
 

 Where can the products covered by the Campus Agreement be used?

Software on the Campus Agreement may be used on OSU-owned equipment in campus offices and student and research labs on all OSU campuses at Columbus, Newark, Lima, Mansfield, OARDC/ATI and Marion and also on off-campus sites on OSU-owned equipment. Software on the Personal Use Program may be purchased by faculty, staff and students and used on one personally-owned computer.
 

 Can students take the software home for personal use? Can faculty and staff?

Students receive media for the products they purchase for use on one personally-owned computer on the Personal Use Program.

Faculty and staff can use the Campus Agreement software at home on one personally-owned computer as long as they are currently employed by the university, the agreement is in force, and they are the primary user of a campus computer which has the Campus Agreement software installed. However, the use of the software on a home computer must be only for OSU business purposes. Faculty and staff use software purchased on the Personal Use Program on one personally-owned computer for their personal use.
 

 If I had an illegal copy of the software prior to the signing of the Campus Agreement, is my software now considered a legal copy?

No, your software is still considered an illegal copy. To obtain a legal copy on your OSU-owned equipment of software contained in the Campus Agreement, you must install that software from legally acquired Microsoft media, purchased either from Tech Hub, or through media from your department for fulfillment of the Microsoft Campus Agreement.
 

 What are the implications of graduating or otherwise leaving OSU?

OSU students who purchase perpetual copies of Microsoft software on the Personal Use Program have a perpetual license for the product at the version level purchased.

Office365 products are on a subscription, however: these products must eventually be renewed by the student in order to continue functioning. They will stop working once the student graduates and they are no longer in the OSU system as a student (they will terminate with your email access).

OSU Faculty and Staff licenses only remain valid as long as the faculty or staff member is employed. Faculty and staff members must return their software to their department upon leaving OSU. Faculty may retain licenses if they are granted Emeritus status.
 

 What if I just graduated or just terminated employment with OSU?

You are not eligible to purchase a new copy of the software. You must be able to prove current student, faculty, or staff status to receive the software.
 

 How and where can I get the products?

The software is available at Tech Hub. Please check the Tech Hub website for distribution details. This is the normal and usual method for users to get a distribution of the products. Products available on the institutional Select license, such as Visio, Project, etc., for OSU-owned equipment are ordered directly through the reseller, Insight Public Sector, Inc. See the question "What about products that are not included in the Campus Agreement?"
 

 How long is the Campus Agreement going to last?

The Campus Agreement is planned to last three years effective July 1, 2010 and ending June 30, 2013.
 

 How is the Campus Agreement being paid for?

The Campus Agreement software for use on OSU-owned equipment is being funded through a campus-wide assessment. Faculty, staff and students purchase software on the Personal Use Program with their own funds.
 

 What kind of support is available for the use of these products?

The Microsoft Campus Agreement does not include provision for support in the installation or use of the software. Faculty and staff should contact the OIT Technology Support Center (614-688-4357) or their departmental/divisional computer support staff for assistance in the use of the software on university-owned computers. Microsoft's support pages at http://support.microsoft.com also provide extensive free technical assistance, tips, and add-ons. The Microsoft products also have extensive built-in help within each product.
 

 What happens when Microsoft releases new products or new versions?

Media for new versions of products contained in the Microsoft Campus Agreement will be made available for purchase through Tech Hub or media will be provided by your department. Version upgrades are not provided on software purchased on the Personal Use Program. You would obtain an upgrade by purchasing the new version of your product.
 

 Can I exchange older versions of media in the Campus Agreement for newer versions when they come out, or do I have to purchase the new media?

You will need to purchase the media for newer versions of software contained in the Microsoft Campus Agreement at Tech Hub or obtain it through your department.
 

 What about products that are not included in the Campus Agreement? Can departments acquire additional products for OSU-owned equipment?

Any other Microsoft product that is not included in the Microsoft Campus Agreement can be purchased for use on OSU-owned equipment via the Microsoft "Select" program. To expedite the processing of your order please provide the following:

1) Product descriptions, complete with platform (Windows or Macintosh)
2) Microsoft manufacturer part numbers.
3) If possible, please reference the Insight Quotation Number
4) Contact Information (name, phone, email) of the person who you would like to receive the electronic Insight Order Acknowledgement and Microsoft Volume License Product Key (VLPK) for installation*, and the electronic Insight Invoice

*To see which products require a VLPK, view this link: http://www.microsoft.com/licensing/resources/vol/default.mspx#EU

Microsoft licenses are a non-deliverable and do NOT come with CD/DVD media kit. If you need media to install the software program you are purchasing, you must order a media kit. Your invoice from Insight will serve as your proof of purchase for your license.

Departments can purchase products under the Select program through the following Microsoft contacts.

Payment REMIT TO:
Regular Mail:
Insight Public Sector
P.O. Box 731072
Dallas, TX 75373-1072

Quotations/Order Status/Returns can be obtained from:

The Insight IUC Team
Phone: 1-800-805-3119
Email: IUCPG@insight.com
Fax: 1-480-760-7644

Licensing/Contractual Questions/Escalation can be obtained from:

David O'Connor
Insight Public Sector
375 N. Front St #300
Columbus, Ohio 43215
614-456-2172-office
614-558-6327-cell

Or:
Steve Fiester (1800-INSIGHT x5631)
Sfiester@insight.com
Account Manager

 Does the Campus Agreement give me the ability to move to a new version of the operating system when it does come out?

Yes. As Microsoft releases new operating system versions, current faculty and staff can upgrade to these new versions on their OSU-owned equipment with no additional cost except for modest distribution fees for the media.
 

 The Campus Agreement comes with Office 2013 for Windows. I want to continue to use Office 2010 for now; can I do this?

You can use a copy of any prior version of a software product in place of any software product contained in the Campus Agreement. This means you can use Office 2003 instead of Office 2007, or Windows 7 instead of Windows 8, etc. You may install and use any number of copies of Office and any prior version of Office on a licensed device on OSU-owned equipment (the departmental software) for either the Windows or Macintosh platform. For example, for Office, you may choose to run Office 2013 and Office 2010. This does not apply to the "Personal Use Software". Choosing an older version of a product may incur a nominal media copy fee.
 

 Does the Campus Agreement mean I can omit buying Microsoft Office software when I purchase a new OSU-owned computer?

Yes. You are allowed to install the applications in the Campus Agreement on a newly purchased machine. There is an exception that applies to operating systems. Your new computer must be purchased with a full operating system license. The operating systems in the Campus Agreement are licensed as an operating system upgrade to an existing full operating system. As such they can only be installed as an upgrade to a computer with a qualifying full operating system license. Any Windows full operating system license is a qualifying license for a Windows upgrade. In addition a Macintosh Mac OS operating system is a qualifying full operating system license for a Windows upgrade license. Important note: since you must order your computer with a full operating system license on it, you can save the university money if you arrange with your department to order your computer with the least expensive operating system (Windows XP Home edition, for example) and then upgrade to Windows Vista Enterprise or Ultimate at OSU. Additionally, you save OSU money if you order your computer without Office on it. Install Office on it from the Campus Agreement media after it arrives.
 

 What media do faculty and staff need for Work-at-Home installation of Campus Agreement software?

Faculty and staff need to purchase the "Take-Home" media for installation in their home on a user-owned home computer. This media has a unique license key for every copy of the media. This is the same media as is used for the Personal Use Program. Microsoft Select volume licensed media used for on campus installation may not be taken home by faculty and staff for home installation. Faculty and staff Take-Home media is purchased at Tech Hub with an eRequest or PC card.
 

 Will users be required to register their Personal-Use-Program media version of software to insure that the software does not stop running after 50 uses?

Yes.
 

 If the user does not register software on Personal-Use-Program media before the 51st launch of the software, what options are there?

If the user does not register the software and enter a confirmation number by the 50th launch, the program will not start again until a confirmation number can be entered. The user does not need to purchase new media if this happens, but the registration process must be completed.
 

 Will a user be allowed to receive more than one copy of Personal-Use-Program media in the event of media corruption, etc.?

The user can work with Tech Hub for a determination in case of corruption. However, note that the manufacturer of the media treats each case based on the specific circumstances. The manufacturer will not consider a replacement for damaged media in cases where the damage was caused by the apparent mistreatment of the product (scratches/breakage). Microsoft's policy is that you are allowed one media set per license purchased.

 What do I do if I have a licensing key for Personal-Use-Program media that is invalid?

The user can work with Tech Hub again in this case. Make a photocopy of the invalid key and take it to Tech Hub. If the key can be replaced by the manufacturer it will not be mailed to the user but to Tech Hub. Tech Hub will contact OSU's reseller and they in turn will contact the manufacturer for a key.

 Can users register Personal-Use-Program media products with Microsoft in any way other than online?

Yes. By mail or by phone (1-888-652-2342). The user will then receive a confirmation number that must be entered into the program.
 

 What about computer upgrades within the same platform? Will the Personal-Use-Program media have to be reordered?

If you upgrade to a newer computer, you will not be able to move your Windows software to it with personal-use media. Under the Microsoft Volume Licensing program, a Windows Upgrade license purchased on the Personal Use Program is tied to the original machine on which it is installed and they will not re-register your Windows key. If you are moving Office or other software purchased on the Personal Use Program you should call 800-936-5700 and when the phone answers press 0 for a customer service representative. You must have you original license key to get any help for installation or re-installation of your software. The same media can be used on the new computer after re-registration.