The IT Service Desk is available at the BuckeyeBar during business hours and by phone around the clock to help you solve technology problems. At the beginning of term, we generally get numerous questions about the same few services. We are here to help if you need it, but often users can fix problems more quickly on their own if they have the correct information. Below are solutions to some of the most common problems.
As our offices are increasingly “paperless,” safeguarding data is more important than ever. Security is a priority, but back-up of data is also important.
Many colleges and business units use file shares, BuckeyeBox and other helpful tools that ensure data is stored offsite and/or that back-ups occur automatically. These tools are a great start, and we recommend that you continue to use them as you always have.
In the course of your work for The Ohio State University, you may need to access institutional data that must be kept secure and confidential. To help you understand your responsibilities when handling institutional data, we encourage you to educate yourself by taking training that outlines the university's Institutional Data Policy. This training is recommended for all university employees and it is required annually for anyone with access to restricted data.