Can CRM work at Ohio State? It’s a reasonable question. For starters, in an organization this big, very few initiatives are simple. And you may have heard that Customer Relationship Management (CRM) initiatives – especially at large organizations – are notorious for failing. We knew all of this when discussions first began at Ohio State, and we didn’t want to become just another statistic.
You may have heard that Enterprise Security will soon put security in place that will block employees from forwarding their osu.edu email accounts to other accounts outside of the university (this change does NOT affect students, alumni and those with Lifetime Email Forwarding Service).
According to a Symantec Security Threat Report, in 2016 there were 20 data breaches in higher education, exposing the personal information of approximately 5 million people. Those figures illuminate a grim reality -- it only takes the loss of one person’s user name and password to expose the private information of thousands, or even millions, of other system users.