Phone and Online Support
The IT Service Desk offers 24-hour support, seven days a week.
Phone: 614-688-4357 (HELP)
Email: servicedesk@osu.edu
Self Service and chat support: go.osu.edu/it
In-Person Support
Note: In an effort to support the health and safety of university faculty, staff, and students, BuckeyeBar locations are open by appointment only. If in-person support is required at a BuckeyeBar, you can schedule an appointment using our bookings page at go.osu.edu/BBarBooking. If you are unable to complete the booking form, please contact us at 614-688-4357 or servicedesk@osu.edu and we will complete the booking on your behalf within one business day. On all Ohio State campuses, we encourage you to reach out for remote assistance via phone, email or Self Service. When necessary, all in-person support will be provided in alignment with the university's safe and healthy guidelines.
Columbus
BuckeyeBar at Thompson Library
1858 Neil Ave Mall - 60A
The BuckeyeBar at Thompson Library is open by appointment only. If in-person support is required at a BuckeyeBar, you can schedule an appointment using our bookings page at go.osu.edu/BBarBooking. If you are unable to complete the booking form, please contact us at 614-688-4357 or servicedesk@osu.edu and we will complete the booking on your behalf within one business day.
Mansfield
BuckeyeBar at Bromfield Library (Conrad Hall)
1660 University Drive
Monday - Friday: 10 a.m. - 2 p.m. (closed during breaks and holidays)
The Mansfield Staff & Faculty Help Line provides rapid response for employees with urgent technological needs: 419-755-4357 (HELP)
Marion
BuckeyeBar
220 Marion Campus Library (LC)
Monday - Thursday: 8 a.m. - 8 p.m.
Friday: 8 a.m. - 5 p.m.
Phone: 614-688-4357 (HELP)
Support for device Wi-Fi connectivity, university-provided software installation or Digital Flagship device support
Newark
Summer Hours
196 Founders Hall Help Desk
Monday - Friday: 7:30 a.m. - 5 p.m.
Phone: 740-366-9244
Warner Welcome Desk
Closed through summer
Phone: 740-366-9244
Wooster
BuckeyeBar at ATI Library
Monday - Friday: 9 a.m. - 11 a.m. and 1 p.m. - 3 p.m. (closed during breaks and holidays)
Phone: 614-514-4848 (IT4U)
IT Service Desk at Research Services
Monday - Friday: 8 a.m. - 5 p.m.
Accessibility Help Line
The Accessibility Help Line is dedicated to assisting faculty, staff, students and sponsored guests who encounter accessibility issues with any of the systems or applications maintained by the Office of the Chief Information Officer.
Phone: 614-292-5000