Help and Support

Self Service

Request Help or Order ServicesIT Service Desk Self-Service
Ask a question, request assistance, order services, view previous tickets, and see assigned tech.

Contact Information

Classroom Help Line

The Classroom Help Line provides rapid response for instructors with technological needs in classrooms or labs. Instructors may also schedule staff for on-site technology assistance or instruction.

Accessibility Help Line

The Accessibility Help Line is dedicated to assisting faculty, staff, students and sponsored guests who encounter accessibility issues with any of the systems or applications maintained by the Office of the CIO.

  • Phone: 614-292-5000

Knowledge Base

Browse the OCIO's library for how-to tech tips.

Self Service Tutorials

View video tutorials on common technical questions on our TechOhioState YouTube Channel

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See how to create Short URLs for Knowledge Base Articles.

Announcements

OSU Wireless Network Reset

When you reset your password through my.osu.edu, you may also need to update settings on laptops and other mobile devices to maintain access to OSU Wireless. For a quick and simple fix, download the configuration utility for your specific device.

University Email Service for faculty and staff

All Ohio State faculty and staff are eligble to use the University Email Service. For user details, see our University Email Service page.

Student Email Account Activation

Ohio State students are required to select BuckeyeMail or another commercial account (Gmail, Yahoo, Hotmail, etc.) for university email services. To activate your new student account, see our BuckeyeMail page.

Common Help Requests

More articles and topics in the Knowledge Base