Help and Support

(IT Service Desk)

Self Service

Request HelpRequest Help
Ask a question or request assistance from the IT Service Desk. Login required.

Order ServicesOrder Services
Order services and software from the OCIO Service Catalog. Login required.

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Check the status of your help and service requests or modify your profile. Login required.

Contact Information

Classroom Help Line (4HELP)

The Classroom Help Line provides rapid response for instructors with technological needs in classrooms or labs. Instructors may also schedule staff for on-site technology assistance or instruction.

Accessibility Help Line

The Accessibility Help Line is dedicated to assisting faculty, staff, students and sponsored guests who encounter accessibility issues with any of the systems or applications maintained by the Office of the CIO.

  • Phone: 614-292-5000

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OSU Wireless Network Reset

When you reset your password through, you may also need to update settings on laptops and other mobile devices to maintain access to OSU Wireless. For a quick and simple fix, download the configuration utility for your specific device.

University E-mail Service for faculty and staff

All Ohio State faculty and staff are eligble to use the University E-mail Service. For user details, see our University E-mail Service page.

Student E-mail Account Activation

Ohio State students are required to select Buckeye Mail or another commercial account (Gmail, Yahoo, Hotmail, etc.) for university e-mail services. To activate your new student account, see our Buckeye Mail page.

Common Help Requests

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