The IT Service Desk is available at the BuckeyeBar during business hours and by phone around the clock to help you solve technology problems. At the beginning of term, we generally get numerous questions about the same few services. We are here to help if you need it, but often users can fix problems more quickly on their own if they have the correct information. Below are solutions to some of the most common problems.
Tech Community News
As our offices are increasingly “paperless,” safeguarding data is more important than ever. Security is a priority, but back-up of data is also important.
Many colleges and business units use file shares, BuckeyeBox and other helpful tools that ensure data is stored offsite and/or that back-ups occur automatically. These tools are a great start, and we recommend that you continue to use them as you always have.
In the course of your work for The Ohio State University, you may need to access institutional data that must be kept secure and confidential. To help you understand your responsibilities when handling institutional data, we encourage you to educate yourself by taking training that outlines the university's Institutional Data Policy. This training is recommended for all university employees and it is required annually for anyone with access to restricted data.
Whether you’re looking for expert help or gearing up to fix the problem yourself, the IT Self Service site -- go.osu.edu/it -- has everything you need to access the right technology resources. The new page is visually updated and new features to help you find things more easily.
The new site was built after extensive research and useful feedback from users like you. On the home page you will find our most popular features:
Wrapping up the summer with a last-call vacation? What would you do if your phone decides to make a splash when you are poolside? There’s nothing worse than losing all your data – photos, contacts and lists – because your device is hacked, lost, stolen or destroyed. Back up your assets for a faster recovery.