Newcomb Received ITIL Practitioner of the Year Award

Pink Elephant President David Ratcliffe (l) and Executive Vice President George Spalding (r) present Brian Newcomb with the ITIL award.

Congratulations to Brian Newcomb, Customer Experience associate director, recipient of the 2011 Pink Elephant Practitioner of the Year Award. Brian received the award during the 16th Annual International IT Service Management conference.

The Practitioner of the Year Award, presented on February 20, honors a Practitioner who is a strong ITIL and IT Service Management (ITSM) advocate and has shown a continued commitment to implementing and contributing to best practices.

Brian's nominator was quoted as stating, “Over the past 3 years, Brian has been instrumental in guiding a highly successful ITSM program for OCIO. Under his leadership the program has influenced ITSM across the central IT group and has been extended to several of the OSU schools and departments. In addition, the central Ohio Local Interest Group (LIG) was floundering due to absentee leadership and Brian responded to a call to reinvigorate the LIG. Standing as president for 2 years while developing a strong cadre of leaders who are now managing a healthy itSMF LIG."

The February 19-22 international conference also featured several OCIO speakers, including Kathy Starkoff, who spoke on process and culture supporting a high performance organization, Tracey Richardson, who expounded on building a service catalog, and Brian, who detailed OCIO's project of the year Incident Management Project.

As previously announced, the OCIO IT Service Management Program Team received the 2010 ITIL Project of the Year award. That award recognizes an organization that has demonstrated significant commitment to ITIL best practices with involvement of certified staff.

To that end, Jack Probst, principal consultant for Pink Elephant, said, “Brian epitomizes what we define as the Practitioner of the Year.” For the honor, Brian received international recognition, a plaque and certificate. View the video presentation at http://youtu.be/SlzLDKVMMLE.