Changes Coming to Online Help & Support Options

This message is a brief update about changes coming to the Help & Support options found at https://ocio.osu.edu/help/ from the Office of the CIO.

On Monday, June 11th users will see a more streamlined interface for self-help that includes a single sign-on through Shibboleth.  Users will notice that the self-help function page will re-direct to a .com page.  This is a necessary change to enable future ServiceNow features.  In addition, all e-mail replies from the IT Service Desk will now originate from itservicedesk@osu.edu.

These are interim changes prior to some exciting Self-Service improvements coming late summer. Stay tuned.

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