OCIO Self-Service Enhancements, More Ways to Help Yourself

Recent announcements have been shared with the university community about enhancements made to OCIO Self-Service page.  This message is a quick recap of the many Self-Service options available to our customers through: https://ocio.osu.edu/selfservice

Get Help - While incident management has been in-place for a while, the addition of "Get Help" to the Self-Service page makes it very easy to report incidents by providing a few bits of critical information to the IT Service Desk.

Order Services - This area will continue to evolve as "orderable" items are added.  A sampling of items that should now be requested through Self-Service include:

  • Site-Licensed Software - Earlier this summer, the OCIO provided notice about changes to how Site Licensed Software (SLS) is obtained. Now the university community is able to order SLS through a clearer, more flexible Self-Service process.  To begin ordering Site Licensed Software, customers can access Self-Service directly (http://cio.osu.edu/selfservice/ and "Order Services") to browse titles, use the simplified ordering page to build orders, and checkout with a virtual shopping cart (for staff, an eRequest is needed if payment is required).
  • ActiveSync and BES - Employees can request ActiveSync or Blackberry Enterprise Server to enable mobile access to the University E-mail Service, OSU contacts, and calendar.

My Tools – Track progress in real-time on incidents, request items, and software orders that you have placed through the IT Service Desk.

Knowledge – Search the OCIO’s library of IT support articles with added ability to provide feedback on existing articles.

To experience OCIO Self-Service, simply begin at: https://ocio.osu.edu/selfservice

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