Providing excellent customer experiences is one of OCIO’s top priorities. Utilizing an IT service management (ITSM) tool has helped OCIO streamline processes and transform the end-user experience at The Ohio State University.
As part of their Academia initiative, AXELOS recently conducted a case study demonstrating how Ohio State uses ITIL, the most widely used ITSM framework in the world, to improve customer satisfaction. In the case study, Bob Gribben, Director of Service Operations, shares his thoughts on adopting ITIL. Read what Bob has to say in an article by University Business, which also links to the full case study.