The IT Service Desk is available at the BuckeyeBar during business hours and by phone around the clock to help you solve technology problems. At the beginning of term, we generally get numerous questions about the same few services. We are here to help if you need it, but often users can fix problems more quickly on their own if they have the correct information. Below are solutions to some of the most common problems.
Author: Beth Varcho
Whether you’re looking for expert help or gearing up to fix the problem yourself, the IT Self Service site -- go.osu.edu/it -- has everything you need to access the right technology resources. The new page is visually updated and new features to help you find things more easily.
The new site was built after extensive research and useful feedback from users like you. On the home page you will find our most popular features:
Wrapping up the summer with a last-call vacation? What would you do if your phone decides to make a splash when you are poolside? There’s nothing worse than losing all your data – photos, contacts and lists – because your device is hacked, lost, stolen or destroyed. Back up your assets for a faster recovery.
Whether you’re a Newb, a Wizard or even a Ninja, a cybercriminal can take all the fun out of gaming by luring you into downloading software or clicking a link that infects your computer and exposes your personal info. You can still enjoy gaming with players across the globe by following basic security practices like applying strong passwords, keeping your system current and using common sense (don’t click on weird sh*t).
On June 14, OCIO will be enabling the new Box user interface. We’ve published an article in our Knowledge Base, article KB05374 with resources for navigating the new design. You can preview this new interface by enabling it for your BuckeyeBox account now.
The updated interface is designed to create a simpler, more user-friendly experience. Improvements include:
People lose mobile devices. Sometimes they get stolen. They can also be hacked. So we need Enterprise Mobility Management (EMM), and Enterprise Security has reviewed solutions that can work for a widely disparate group of business units, colleges, faculty and staff.
By now you should have seen the news of widespread ransomware attacks. It is projected to have affected users in more than 150 countries.
In this attack ransomware called WannaCry was emailed to users. When opened, the malware locked files on their computers. Older versions of Microsoft Windows systems that have not applied security patches were affected.
The Next Step for Phone, IM, Virtual Meetings and More
It all started with Microsoft Lync. University staff wanted an instant messaging platform and our phone systems were due for an update, so the Lync implementation made sense on many levels. While Lync is still being used by many customers across campus, Skype for Business is being rolled out to these customers one department at a time. Here’s what you need to know when Skype for Business comes to your department.
Can CRM work at Ohio State? It’s a reasonable question. For starters, in an organization this big, very few initiatives are simple. And you may have heard that Customer Relationship Management (CRM) initiatives – especially at large organizations – are notorious for failing. We knew all of this when discussions first began at Ohio State, and we didn’t want to become just another statistic.
According to a Symantec Security Threat Report, in 2016 there were 20 data breaches in higher education, exposing the personal information of approximately 5 million people. Those figures illuminate a grim reality -- it only takes the loss of one person’s user name and password to expose the private information of thousands, or even millions, of other system users.