The IT Service Desk is available at the BuckeyeBar during business hours and by phone around the clock to help you solve technology problems. At the beginning of term, we generally get numerous questions about the same few services. We are here to help if you need it, but often users can fix problems more quickly on their own if they have the correct information. Below are solutions to some of the most common problems.
As our offices are increasingly “paperless,” safeguarding data is more important than ever. Security is a priority, but back-up of data is also important.
Many colleges and business units use file shares, BuckeyeBox and other helpful tools that ensure data is stored offsite and/or that back-ups occur automatically. These tools are a great start, and we recommend that you continue to use them as you always have.
Whether you’re looking for expert help or gearing up to fix the problem yourself, the IT Self Service site -- go.osu.edu/it -- has everything you need to access the right technology resources. The new page is visually updated and new features to help you find things more easily.
The new site was built after extensive research and useful feedback from users like you. On the home page you will find our most popular features:
On June 14, OCIO will be enabling the new Box user interface. We’ve published an article in our Knowledge Base, article KB05374 with resources for navigating the new design. You can preview this new interface by enabling it for your BuckeyeBox account now.
The updated interface is designed to create a simpler, more user-friendly experience. Improvements include:
People lose mobile devices. Sometimes they get stolen. They can also be hacked. So we need Enterprise Mobility Management (EMM), and Enterprise Security has reviewed solutions that can work for a widely disparate group of business units, colleges, faculty and staff.
The Next Step for Phone, IM, Virtual Meetings and More
It all started with Microsoft Lync. University staff wanted an instant messaging platform and our phone systems were due for an update, so the Lync implementation made sense on many levels. While Lync is still being used by many customers across campus, Skype for Business is being rolled out to these customers one department at a time. Here’s what you need to know when Skype for Business comes to your department.
Can CRM work at Ohio State? It’s a reasonable question. For starters, in an organization this big, very few initiatives are simple. And you may have heard that Customer Relationship Management (CRM) initiatives – especially at large organizations – are notorious for failing. We knew all of this when discussions first began at Ohio State, and we didn’t want to become just another statistic.
According to a Symantec Security Threat Report, in 2016 there were 20 data breaches in higher education, exposing the personal information of approximately 5 million people. Those figures illuminate a grim reality -- it only takes the loss of one person’s user name and password to expose the private information of thousands, or even millions, of other system users.
5 Reasons to Choose It and Use It
Not only do you have a choice in cloud storage and collaboration services, but more choices are also being added to the market on a regular basis. They include options like Dropbox, Google Drive and Box. As cloud storage becomes more advanced, more products will undoubtedly be added to the mix.