The IT Service Desk now offers 24-hour support, seven days a week, for our inbound contact channels firstname.lastname@example.org and 614-688-4357 (8-HELP). Now, when customers have problems at 1 a.m. such as issues with a university email account or their Ohio State username and password, an IT Service Desk tech can help. Support hours for in-person technical assistance at the BuckeyeBar locations will remain unchanged. In addition, some OCIO services are supported outside of the IT Service Desk and have their own hours of operation and escalation procedures.
OCIO is dedicated to its customers, and we continually make improvements to meet their needs. We have some enhancements planned for our public website that will become effective on Monday, August 10. Change decisions were based on research gathered over the past year as well as Google Analytics data that helped determine what features are used the most. Staff members shared their thoughts during hosted focus groups and senior leaders and customers were interviewed for their perspectives. See the full Team News article for a preview of what to expect.
Email is a popular way to communicate, but it is never a secure way to send Social Security, credit card or BuckID numbers. Enterprise Security’s Data Loss Prevention email service helps secure information entrusted to the university.
What if the number of interested students exceeds the capacity for planned sections of a course – can we expand the number of students per section? Which sections are in rooms that are large enough to expand? Can we move some sections to larger rooms?
For most of us, preparing to move means getting rid of that ratty old coat that should have been pitched ages ago and tossing out a bowling ball that hasn’t been touched for 10 years. The Office of the Chief Information Officer (OCIO) did a quite bit more than that over the past several months, when it completely reimagined Ohio State’s data center and moved it to the State of Ohio Computer Center (SOCC). “Leveraging resources to take a One University approach was a critical goal of this project,”
In response to requests from many across our community, we recently made system updates that allow you to maintain and display a preferred first name in several systems (SIS, HR, my.osu.edu). These systems can now synchronize and share your preferred first name.
What is a preferred first name?
This summer we will be launching Student Advantage to all Ohio State Students. Student Advantage is a Microsoft program that allows academic institutions that license Office for staff and faculty to provide Office 365 ProPlus for students at no additional cost.
It’s everyone’s job to keep the data entrusted to the university secure, but there are tools that can help us fulfill that responsibility. You can read more about these tools in Chief Information Security Officer Helen Patton's interview with EdTech Magazine, where she explains end-point protection and Ohio State’s implementation of Symantec Endpoint Protection (SEP).