The app that lets you “put campus in your pocket” is always improving. Our developers want to be sure the app reflects the student experience at The Ohio State University, while also adapting to new mobile devices in the market. To get 2016 off to a great start, our mobile developers are making three major changes to the Ohio State app:
In September 2015, the Office of the CIO introduced the eSignature service. Many departments have already transitioned to this faster and paperless authorization process for a myriad of documents used for daily university business.
A U.OSU information page has been put together to help you learn how your area can take advantage of this service. Bookmark the u.osu.edu/esignature site to stay apprised of eSignature enhancements.
OCIO technology poll data collected in 2015 showed us that 70% of survey respondents are satisfied with OCIO services overall. This increase over 2014 results is great news, but there is always room to improve. The comments collected from last year's survey helped prioritize many service enhancements that included moving to 24/7 support for our IT Service Desk, upgrading our BuckeyeBox service to offer unlimited storage and revamping backend functions of the Ohio State app. If you receive a forthcoming invitation to the 2016 survey, please take the opportunity to share your feedback and let your voice be part of the exciting changes.
Internet Protocol television (IPTV) is the next step forward in delivering television programming, and OCIO found the North Residential District Transformation project to be the perfect opportunity to try this innovative new technology on campus. An early pilot of the service got high marks from the students who tried it, so we’re very excited about moving forward in the new residence halls.
A system for routing and recording electronic signatures will be available to the university in FY16! Collecting traditional pen-and-paper signatures can take weeks to complete approval processes because hard-copy documents must still be delivered for physical signatures. Our new electronic signature program, DocuSign will change all that.
Enterprise Security has developed a new tool for financial officers, IT leaders and security liaisons: the Information Security Self-Assessment (ISSA). Where the annual Information Risk Survey provides a high-level approximation of information risk, the Information Security Self-Assessment will measure both the level of compliance to Ohio State’s Information Security Standard and the level of effectiveness of the security controls that organizations have implemented.
The ISSA is available in two formats:
OCIO recently completed a collaborative project with the Graduate School, allowing it to launch GRADFORMS and cut the number of paper forms processed in half. GRADFORMS is a new online system that streamlined the Graduate School’s forms, creating a more efficient way to process graduate student examinations, dissertations and theses, and applications for graduation.
Ohio State’s Enterprise Security team provides a no-cost Log Management Hosting service to help IT professionals collect machine data from sources such as computer systems, networking equipment and web sites in order to capture access and other security-related events. This data is retained in accordance with OSU and Security Framework requirements. The data is available to assist IT professionals with reviewing anomalies and promptly identifying problems with systems under their purview.
Beginning Wednesday, August 19, when students, faculty and staff set a Preferred First Name through my.osu.edu, that change will affect one’s email display name and the name shown in the online Find People directory. Read the full article to learn how Preferred First Name will be visible to fellow students, faculty and colleagues.
The IT Service Desk now offers 24-hour support, seven days a week, for our inbound contact channels email@example.com and 614-688-4357 (8-HELP). Now, when customers have problems at 1 a.m. such as issues with a university email account or their Ohio State username and password, an IT Service Desk tech can help. Support hours for in-person technical assistance at the BuckeyeBar locations will remain unchanged. In addition, some OCIO services are supported outside of the IT Service Desk and have their own hours of operation and escalation procedures.