The IT Service Desk is available at the BuckeyeBar during business hours and by phone at 614-688-4357 (HELP) around the clock to help you solve technology problems. When it’s time to purchase new parking passes, we generally get numerous requests for password resets. We are here to help if you need it, but often users can fix problems more quickly on their own if they have the correct information or visit our self-service site.
The IT Service Desk now offers 24-hour support, seven days a week, for our inbound contact channels firstname.lastname@example.org and 614-688-4357 (8-HELP). Now, when customers have problems at 1 a.m. such as issues with a university email account or their Ohio State username and password, an IT Service Desk tech can help. Support hours for in-person technical assistance at the BuckeyeBar locations will remain unchanged. In addition, some OCIO services are supported outside of the IT Service Desk and have their own hours of operation and escalation procedures.