OCIO technology poll data collected in 2015 showed us that 70% of survey respondents are satisfied with OCIO services overall. This increase over 2014 results is great news, but there is always room to improve. The comments collected from last year's survey helped prioritize many service enhancements that included moving to 24/7 support for our IT Service Desk, upgrading our BuckeyeBox service to offer unlimited storage and revamping backend functions of the Ohio State app. If you receive a forthcoming invitation to the 2016 survey, please take the opportunity to share your feedback and let your voice be part of the exciting changes.
Tag: Voice of the User Community survey
The results from the 2014 OCIO Technology Poll are available and the report is positive. The Information Industry satisfaction benchmark of 72.3% was again beaten by OCIO per the 2014 survey, with our overall service satisfaction rate of 74.3%. Great job OCIO Team! Check out a quick read high-level summary of the report via the "Read more" link. And for those who like the details, the article also contains a link to the full survey report.
According to the Voice of the User Community Survey, the vast majority of faculty, staff, and students are satisfied with the OCIO’s core services. We asked 9,000 users across campus how they felt overall about OCIO services, aiming to reach an 80% satisfaction rating for FY13. At fiscal year-end, we have actually surpassed the 80% goal, with 93.1% of survey respondents indicating they are very satisfied, satisfied, or neutral with OCIO core services. This truly validates the OCIO’s effectiveness and commitment to excellence.