Administrative Web Interface (AWI) for Telecommunications

The Administrative Web Interface (AWI) provides OSU departments and college units with the ability to view and manage their account and services via the web.

Some of the AWI capabilities include:

  • View and print current and past billing statements
  • Add, remove or change basic features on office phones
  • Change how you view your e-billing statement
  • Request, cancel or change Authorization Codes and Calling Cards
  • View current call detail

The AWI site is restricted to a limited number of authorized users who are typically the fiscal officers, telephone coordinators, or key administrators within a particular OSU department or college. Access to data is limited by each user’s unique profile for security purposes. NOTE: AWI is not available to business customers or contractors that are not OSU entities.

If you handle fiscal or administrative duties within your department, please contact your Account Manager for more details on how to use the AWI site. If you have a business account with us but are not an OSU department or college, please contact Customer Service staff during office hours for assistance.

Related Information

Personal Use

On Friday (1/11), between 5:00 PM and 5:45 PM, the Office of the Chief Information Officer will be performing routine maintenance on the COMIT system. COMIT supports the following customer, self-service telecommunication systems, which will also be unavailable during the maintenance:
 
- Online Account Management (OAM) system for personal account management, repairs, orders, billing, and payments
- Administrative Web Interface (AWI) system for departmental account management, orders and repairs
- Off campus access to the university's long distance services (NOTE: On campus access to long distance should not be affected.)
- ServiceNow Billing Integration system used by OCIO staff only
 
The maintenance may not take the entire time allotted. COMIT and the customer services listed will be restored upon completion of the maintenance.
 
Questions regarding this maintenance should be directed to the IT Service Desk at 688-HELP or 8help@osu.edu.