Cable Television Services - Troubleshooting

Common Problems


Details

Can only receive channels 2-13

  • Some older televisions and/or VCRs are not "cable ready." This means they cannot receive cable TV programming. For example, televisions with a rotary dial for changing channels are usually not cable ready. Refer to the equipment manuals that came with your TV or VCR to verify that your equipment is cable ready. If your equipment is not cable ready, you may need to purchase a converter box from an electronics vendor or purchase a cable ready piece of equipment, such as a VCR.
  • Make sure your television is set to "Cable TV Reception" and not to "Antenna" Reception."
  • Make sure you have programmed your TV and/or VCR to receive all the basic channels available.

Not receiving all cable channels available

  • Some older cable ready TVs and VCRs have a channel limitation. Refer to your owner's manual to verify if your equipment is cable ready and how many channels the equipment can receive. If your equipment does have a channel limitation, you may need to purchase a converter box from a local electronics vendor, to view all basic channels available.
  • Make sure your television is set to "Cable TV Reception" and not to "Antenna" Reception."
  • Make sure you have programmed your TV and/or VCR to receive all the basic channels available.

Bad or "snowy" picture on all or several cable channels

  • Check that the TV channel selector is set on the proper channel for your converter box (3).
  • Check your equipment to make sure everything is hooked up properly and that all cables are connected securely.
  • Remove any extra equipment, such as a VCR, DVD or game, and plug the TV directly into the cable jack in the wall. If this eliminates the bad picture, the problem may be related to one of the equipment you removed. If the problem still occurs, you may need to open a repair.

Picture and audio do not match

  • Check your equipment to make sure everything is hooked up properly and that all cables are connected securely.
  • Consult your owner's manual to change the audio receiver format out of SAP.

No picture

  • Check to make sure that the TV and/or Cable box have not been unplugged.
  • Make sure all connections are secure.
  • Tune the TV to channel 3.
  • Press CBL button and make sure the indicator light lights
  • If the channel number isn't displayed on the converter box, press POWER.
  • Check to see if your TV, VCR, and the converter box are plugged into an electrical outlet that is controlled by a wall switch. If it is, make sure the switch is turned on.
  • Verify that all cables are properly connected. You may want to walk through your connection steps again.
  • If the problem continues, or you get a blue screen, turn off your VCR.

Distorted picture

  • Tune the TV to channel 3.
  • Verify that all cables are properly connected. You may want to walk through your connection steps again.

No sound

  • Press the volume up button.
  • Review all suggestions from no picture.

Channels mixed

  • Check that the TV channel selector is set on the proper channel (3).
  • Check fine tuning adjustment.

Poor picture quality or scrambled picture

  • Verify that you are authorized to view the selected channel.
  • Check horizontal and vertical holds, brightness and contrast.
  • Check VCR and converter box connections.