Cable Television Services - Troubleshooting

Common Problems


Details

Can only receive channels 2-13

  • Some older televisions are not "cable ready." This means they cannot receive cable TV programming. Refer to the equipment manuals that came with your TV to verify that your equipment is cable ready. If your equipment is not cable ready, you may need to purchase a converter box from an electronics vendor.
  • Make sure your television is set to "Cable TV Reception" and not to "Antenna" Reception."
  • Make sure you have programmed your TV to receive all the basic channels available.

Not receiving all cable channels available

  • Some older cable ready TVs have a channel limitation. Refer to your owner's manual to verify your equipment is cable ready and how many channels the equipment can receive. If your equipment does have a channel limitation, you may need to purchase a converter box from a local electronics vendor to view all available basic channels.
  • Make sure your television is set to "Cable TV Reception" and not to "Antenna" Reception."
  • Make sure you have programmed your TV to receive all the basic channels available.

Poor quality on all or several cable channels

  • Check your equipment to make sure everything is hooked up properly and that all cables are connected securely.
  • Remove any extra equipment, such as a DVD or game, and plug the TV directly into the cable jack in the wall. If this eliminates the bad picture, the problem may be related to one of the pieces of equipment you removed. If the problem still occurs, you may need to open a repair request.

Picture and audio do not match

  • Check your equipment to make sure everything is hooked up properly and that all cables are connected securely.
  • Consult your owner's manual to change the audio receiver format out of SAP.

No picture

  • Check to make sure that the TV has not been unplugged.
  • Make sure all connections are secure.
  • Check to see if your TV is plugged into an electrical outlet that is controlled by a wall switch. If it is, make sure the switch is turned on.
  • Verify that all cables are properly connected. You may want to walk through your connection steps again.

Distorted picture

  • Verify that all cables are properly connected. You may want to walk through your connection steps again.

No sound

  • Press the volume up button.
  • Review all suggestions from no picture.