The Ohio State University is one of the largest educational institutions in the United States. Because of the vast amount of colleges and departments on campus, the university network operates similarly to an Internet Service Provider. In this model, the Office of the Chief Information Officer (OCIO) provides network connectivity to colleges and departments at each building. OCIO "hands off" network connectivity to colleges and departments at each building. From there, departmental network administrators (DNAs) build out their network with applicable services and resources for their area.
DNAs are the network professional contacts with whom OCIO's networking workgroup communicates. Maintenance and upkeep of departmental networks is ultimately the responsibility of the DNA role. However, if a DNA suspects an issue resides with the network services provide by OCIO, an incident record can be submitted via the OCIO Service Desk at 614-688-4357 or by using the OCIO Self Service page. If the issue is an emergency, it is advisable to call the Service Desk directly to ensure delays are minimized.
After Hours Support
All network issues are triaged initially by the service desk, which is available during specific hours of operation. In the event that a DNA observes a network disruption outside of these hours, s/he can leave a message with OCIO's "on call" network engineer. When a call is received, the engineer will first verify that the call is from a registered DNA and/or secondary contact. Any messages left to this number by anyone other than the DNA or secondary contact will not receive a response.
If you are a DNA and would like to obtain the "on call" network engineer telephone number, please open a service request via the OCIO Self Service page.
OCIO reserves the right to bill customers for any incident determined to be the result of a failure in the customers network or equipment. Billing will be based on the current OCIO hourly charge for a network engineer. To reduce the likelihood of being billed, it is strongly recommended that the DNA and/or other departmental support personnel perform first level troubleshooting prior to reporting an incident.
Domain Name System (DNS)
The Office of the Chief Information provides departmental network administrators the ability to manage their DNS records via a distributed DNS web-enabled application. If you are a DNA and are interested in this service, please email firstname.lastname@example.org to begin the process.
The university IT community is currently transitioning the naming of hosts and servers on campus from the ohio-state.edu domain to osu.edu. This is a resource-intensive endeavor that will require much time and planning for every DNA. The first step to begin the migration is to submit the request to change domains online. Requests undergo an approval process by the Web Policy Committee. After approval, a network engineer will work with the DNA to establish a migration schedule and strategy.